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Discussion Starter · #1 ·
Aside from the remote not working along with the front panel buttons (3 resets already in one week) when I change the channel the info bar at the top of the screen displays momentarily then the entire screen goes black. When the picture of the newly selected channel appears, the info menu bar at the top of the screen is NOT displayed. Therefore if I wasn't paying attention in the beginning, I have to press the info button to see what is on the newly selected channel. Is this normal operation for a HR22 ? My old sd tivo dvr didn't work like that and none of my regular receivers do this.

This by far is my worst electronic component I have ever dealt with. Way too buggy. Don't they test their products at all ?
 

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Sounds like you might have a bad one. You might want to try waiting for the latest firmware release as one should be coming out within the next few weeks.

macsnjets said:
Don't they test their products at all ?
Yes, they do. In fact they are VERY active with us on testing out the beta firmwares (new beta versions every week) and we work with them to fix bugs and issues.
 

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macsnjets said:
Aside from the remote not working along with the front panel buttons (3 resets already in one week) when I change the channel the info bar at the top of the screen displays momentarily then the entire screen goes black. When the picture of the newly selected channel appears, the info menu bar at the top of the screen is NOT displayed. Therefore if I wasn't paying attention in the beginning, I have to press the info button to see what is on the newly selected channel. Is this normal operation for a HR22 ? My old sd tivo dvr didn't work like that and none of my regular receivers do this.

This by far is my worst electronic component I have ever dealt with. Way too buggy. Don't they test their products at all ?
There was a problem with the HD DVRs where a download of faulty guide data caused the lockups you are describing. See http://www.dbstalk.com/showthread.php?t=141604 It should be OK now, so post back if you still have the problem.
 

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macsnjets said:
Aside from the remote not working along with the front panel buttons (3 resets already in one week) when I change the channel the info bar at the top of the screen displays momentarily then the entire screen goes black. When the picture of the newly selected channel appears, the info menu bar at the top of the screen is NOT displayed. Therefore if I wasn't paying attention in the beginning, I have to press the info button to see what is on the newly selected channel. Is this normal operation for a HR22 ? My old sd tivo dvr didn't work like that and none of my regular receivers do this.

This by far is my worst electronic component I have ever dealt with. Way too buggy. Don't they test their products at all ?
Two suggestions that you might try.
1 - set the resolution on your DVR to the same as the native res on your TV. That should stop both the DVR and your TV from hunting around for a few seconds to get to the same res and should help with the black screen that occurs while they sinc up.
2 - go to the set up menu and select 4 second display for your info box. It might be set on two seconds, which is not long enough for the res problem I noted in 1 to work itself out. Consequently, the info display times out before the TV settles down.
 

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macsnjets said:
I change the channel the info bar at the top of the screen displays momentarily then the entire screen goes black. When the picture of the newly selected channel appears, the info menu bar at the top of the screen is NOT displayed.
This is because you have "native" set to "on". The HR22 will change its output resolution to whatever the channel is broadcasting. The black screen and delay is a function of your TV having to decide what resolution to switch to and some TV's can take an annoyingly long time to do this, by which time the banner has already timed-out. By the way, you can increase the time the banner stays on the screen it's in the "Display" settings on the setup menu.
 

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rudeney said:
This is because you have "native" set to "on". The HR22 will change its output resolution to whatever the channel is broadcasting. The black screen and delay is a function of your TV having to decide what resolution to switch to and some TV's can take an annoyingly long time to do this, by which time the banner has already timed-out. By the way, you can increase the time the banner stays on the screen it's in the "Display" settings on the setup menu.
+1

There is absolutely nothing wrong with the OP's DVR - at least not due to the situation described in this post.
 

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macsnjets said:
My old sd tivo dvr didn't work like that and none of my regular receivers do this.
That's because your old SD tivo was SD. Your HR22 is HD. Like others have stated, you probably have Native set to "On". It takes a couple of seconds when changing channels for the unit to determine what resolution is being sent and properly decode it. SD receivers don't have to do that. Changing Native to "Off" should help, if you don't mind sending the same resolution to your TV from every channel.

PS. Your attitude sucks.
 

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Discussion Starter · #9 ·
spartanstew said:
PS. Your attitude sucks.
My attitude sucks ? Because I'm not sure my new receiver is supposed to work like this and I asked a question ? Maybe one would expect a newer product to work better than an old one ???? I will take the advice of the helpful "others" and try to turn native off, I will thank the "others" for their help, and I hope the "others" are more understanding and not so judgmental.

Regarding my remote, I did the reset as suggested and soon after, it again stopped working. I hope a firmware update in the future will correct this problem.

spartanstew said:
-) Be true to yourself and be good to one another... this is a community, not a barroom...
 

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macsnjets said:
My attitude sucks ? Because I'm not sure my new receiver is supposed to work like this and I asked a question ?
Yes. It had nothing to do with the question.

macsnjets said:
This by far is my worst electronic component I have ever dealt with. Way too buggy. Don't they test their products at all ?
 

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Correct, a community of respect.

Stating that your NEW piece of equipment is the worst you've ever owned, that it's way too buggy and derogatorily asking if they even test their equipment is not necessary when asking a question. That shows a poor attitude that is disrespectful to those that would want to help you. Keep asking questions in that manner and they will soon go unanswered.

By contrast, since you're new, I offered to help but also gave you a bit of advice for future interactions if you find the need for them.

Heed it, or don't. Makes no matter to me.
 
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