WOW you would think others would already know this. Nice job.
Oddly, this works other places, too. Except for those people who DO like being screamed at. At the very least, one can be patient -- you don't have to be abusive to let them know you expect them to do better.ThomasM said:Being nice and courteous when speaking to folks at DirecTV always has paid big dividends for me over the 7+ years I've been a customer. These people do NOT like being screamed at!