[Richierich]

I can't believe it but I finally got an email from Directv about the Rebooting Problem.

What took so long for them to get this email out???

Thank God for this wonderful DBSTALK Forum so I could get the definitive answer to my problem of my 2 DVRs Rebooting.

 

[Steve]

Was there any further explanation of what caused the problem? TIA. /steve

 

[MIKE0616]

I can't believe it but I finally got an email from Directv about the Rebooting Problem.

What took so long for them to get this email out???

Thank God for this wonderful DBSTALK Forum so I could get the definitive answer to my problem of my 2 DVRs Rebooting.

They were trying to posture the notice with enough "weasel wording" (read that: have the lawyers look at it) that would not admit that they had totally screwed up customers due to their lax ways of doing business.

D* once again gets my vote for "Least Professional Company of the Year" in the way they created and dealt with this mess.

Sending out an email 1-2 days later is inexcusable as is flaky, untested software.

 

[MIKE0616]

Was there any further explanation of what caused the problem? TIA. /steve

No, but was most likely D* adding more HD content, PPVs, that is. :lol:

 

[paulman182]

I personally would not have cared about the email one way or the other.

So one of my receivers locked up twice and had to be rebooted. I don't consider that such a big deal, really.

 

[jimb726]

They were trying to posture the notice with enough "weasel wording" (read that: have the lawyers look at it) that would not admit that they had totally screwed up customers due to their lax ways of doing business.

D* once again gets my vote for "Least Professional Company of the Year" in the way they created and dealt with this mess.

Sending out an email 1-2 days later is inexcusable as is flaky, untested software.

The problem occurred Monday morning, was identified late Monday afternoon, they had a message on the website Monday evening and they emailed every customer with an HD DVR less than 24 hours later. Right, total customer unappreciation.:nono2:

 

[henryld]

Was in my "in box" this AM as well. No further info as to cause.

 

[Richierich]

If I had received the email sooner than I would have known that it was not a hardware problem but a software problem that would have been cleared up by Directv within a specified period of time.

I know of one poster who didn't know about the problem and did a Reset Everything as instructed by a Directv CSR and had to start over from scratch as if he had just received the DVR. Had to re-enter settings, zip code, Favorite Channels, etc.

They should have sent it out as soon as they knew they had a problem so we wouldn't do things such as this but could just wait until they had it fixed. That's my point of contention.

 

[Steve]

Checking my flooded in-box, I now see I did receive the e-mail as well. Funny thing is I lost no recordings, as they said I would. I did reboot all my frozen receivers early Monday morning, tho. /steve

 

[Mike Bertelson]

It probably went out to everyone with and email address.

I got it.

Mike

 

[RACJ2]

Checking my flooded in-box, I now see I did receive the e-mail as well. Funny thing is I lost no recordings, as they said I would. I did reboot all my frozen receivers early Monday morning, tho. /steve

I received the email last night as well. The actual statement in the email said "Unfortunately, any show you may have scheduled to record yesterday will not be available on your DVR".

I think they were warning us that if you weren't able to reboot your DVR, any programs scheduled to record yesterday would not have. So once you did the reboot, everything recorded fine and all other previous recordings were in tact. After my reboot, a program I had scheduled that morning, started from the point when the reboot completed.

 

[Stuart Sweet]

Yes, the e-mail did go out, and there have been other threads about it. Let's keep discussion going here: http://www.dbstalk.com/showthread.php?t=141604