Hi, I'm brand new to DirecTV and new to this forum.
I signed up for DTV 2 weeks ago, and it's been a harrowing experience to say the least. Thh house I moved into already had a basic dish (with 2 coax connections on it) and the installer replaced it with a new LB5 Slimline oval dish.
The tech left my house yesterday in a hurry, and told me to call DTV CSR to enable HD programming on my account. I did that today, but now I get error 271 (satteliete not found only when trying to view HD content (both local and HBO). Speaking with CSR, they guided me to reset the receiver but that didn't help. CSR believes it may be bad wiring or a faulty dish and are going to send someone else out.
I did notice something strange during the install that I'm hoping someone here may explain. The new Slimline dish seemed to have 4 coax connecttors on it, however the installer only connected two of those to the lines coming into my house. He claimed only 2 connections are needed becaused I am only servicing 2 rooms. Does this make sense? Are the 4 coax wores coming from the HD SLimline dish all the same signal?. or could it be because the other 2 weren't connecte dthat I am encountering error 271?
Thanks for al the tips.
David
I signed up for DTV 2 weeks ago, and it's been a harrowing experience to say the least. Thh house I moved into already had a basic dish (with 2 coax connections on it) and the installer replaced it with a new LB5 Slimline oval dish.
The tech left my house yesterday in a hurry, and told me to call DTV CSR to enable HD programming on my account. I did that today, but now I get error 271 (satteliete not found only when trying to view HD content (both local and HBO). Speaking with CSR, they guided me to reset the receiver but that didn't help. CSR believes it may be bad wiring or a faulty dish and are going to send someone else out.
I did notice something strange during the install that I'm hoping someone here may explain. The new Slimline dish seemed to have 4 coax connecttors on it, however the installer only connected two of those to the lines coming into my house. He claimed only 2 connections are needed becaused I am only servicing 2 rooms. Does this make sense? Are the 4 coax wores coming from the HD SLimline dish all the same signal?. or could it be because the other 2 weren't connecte dthat I am encountering error 271?
Thanks for al the tips.
David