It's comforting to know they are as bad at offering quality customer service to new installs as well as existing - and that it isn't even region specific (California here). I was told 2 months wait to re-place my dish on my house after a new roof install. At least solidsignal.com and a fair bit of handiness will get my signal back up some day.Nodes of Ranvier said:Hi, I just ordered service today. They have me scheduled for and install on 10/20 . That's quite a wait. I called DTV and they gave me the sub contractors phone #. I'll call and see what I can find out. DTV told me that is the earliest date for my area(Southeastern MA). The subcontractor's name is Halsted. Any thoughts on getting install sooner??
Fortunately when they get SWM mainstream, all the tech will have to do is install a dish right above the pre-drawn cable box - run 1 wire and call it a day. This should free up a lot of labor.
Of course they treat their techs terrible - to where the good ones on this board are constantly cautioning any motivated soul to NOT become an install technican.
It's really quite sad. I know DirecTV reads this, but they choose to either ignore it or they have some financial matrix devised that does not consider deltas from install related issues. Their service really is top notch - so hopefully they fix this before other providers compete on quality.