I know how you feel about those CSR at Dish. Having been with D/N for 7 years plus, I've only dealt with them couple times. I'm always getting a CSR that speaks no English, or understands the language.todbnla said:Long time lurker, found this forum thru the AVS forum where I have been a member for years and of course the HTF forum too.
This will be my second go around with Dish network and yesterday after long and hard thought, I pulled the trigger via the internet site for turboHD platinum service and NO SD. So in my online order I had 1 HD dvr and 2 hd receivers for the other two rooms in my new home, all hd sets too btw. About 7 hours later I get a call from a csr who sounds like he also does csr work for dell if you get my meaning and I am driving down the road @ 75 in a bad thunderstorm and he basically goes thru the ENTIRE order process again with me, and all the while I am thinking why did I spend 29 minutes online to have to do this all over again??? Well, in his gibberish he says oh I see you have a dvr and this dvr feeds two tvs so you only need one additional hd receiver, by this time I am about to take hostages on the interstate because of him and I am ready for the call to be ended after another 15 minutes
Later on, the more I though about what he said, the more it made me think, so I checked back on the website and sure enough the dvrs with 2 tuners only output 1 hd and 1 sd tv, well thats no good! :nono:
So here I am, 11pm calling in again, the first rep was nice but she could not help me so she tells me to call back again..... So I do, and get another lady who was very helpful and she goes thru the entire ordeal AGAIN and after another 20 minutes I figure I am good to go: 1ea 722 dvr and 2ea 211 hd receivers, wow, all that just to get hooked up..... :nono: :eek2: :nono2: I hope the picture is worth it, this reminds me of the poor customer service from charter which is the main reason I dropped them .
Sorry for the rant, had to vent.
I called Dish couple days ago with reference to upgrade to HD programming. They have my account information. I told the lady, (who did understand what I was trying to get across) what I wanted to know from Dish. I wanted to know if a ViP 211 receiver would get me HD channels. Yes, the said. Would I be charged for a fee, Yes, she said... $7.00. I asked her why I would be charged the $7.00 when I would own it outright. A fee for using it, she said. I also asked her about the phone fee. I told her I wasn't going to hook up a phone cord to the receiver. I couldn't understand her cleary, but I thinks she said there woudn't be a any fee there.
So, we now are to the HD programming charges. She said, I could get 30 or more HD channels for $10.00, 40 or more for $29.99.
At that time, I told her I would get back with D/N when and If I made the upgrade.