DBSTalk Forum banner
1 - 13 of 13 Posts

·
New Member
Joined
·
13 Posts
Discussion Starter · #1 ·
I am having an issue with one of my receivers. Not sure when it started happening. The receiver is a HR24/100 and is on software x736. I have had a keyword search on it for a long time and just noticed it is not recording anything. It use to without a problem. The search is "Manchester United" and it is set to record "Both" and up to 10 episodes. On the receiver if I do a search for "Manchester" tons of things come up. If I then scroll down and do a Keyword search for "Manchester" I get one item. I have tried pushing the red button to reset it and a second time after it came up and let the guide data redownload but with no luck.

I also have another receiver, same model and same software version that it works fine on.

I have read on DirecTv forums about people with the same issue but no solutions other than try the double reset. They seem to point to a 12-21-12 update but I do not think it was broken that far back.

Any thoughts?
 

·
Hall Of Fame
Joined
·
10,120 Posts
You are mixing Search and Series in the same wording.
Are you Searching or in the Series Manager ?

I searched ( Typed in both words ) and have 7 entries in the results. They show up on multiple channels, 47,220, 619, 628, etc.
I did not search using Keyword.

If you set a Series on a particular channel it will only show the ones on that channel.
 

·
New Member
Joined
·
13 Posts
Discussion Starter · #3 ·
No I am talking about Search. Yes if I search for Manchester United both words I get 7 or so listing on different channels. What I want to do is record everything on all channels that has Manchester United. If I search for Manchester United and see those results and either push the red button on the remote or scroll down in the search listing to the bottom and select "Manchester United" Keyword, then pick All I get one item. I do the same thing on my other receiver and I get all the items that where listed in the original search which is what I want.
 

·
Hall Of Fame
Joined
·
10,120 Posts
topher2041 said:
No I am talking about Search. Yes if I search for Manchester United both words I get 7 or so listing on different channels. What I want to do is record everything on all channels that has Manchester United. If I search for Manchester United and see those results and either push the red button on the remote or scroll down in the search listing to the bottom and select "Manchester United" Keyword, then pick All I get one item. I do the same thing on my other receiver and I get all the items that where listed in the original search which is what I want.
I did the Keyword and got zero on mine. I also have the HR24-100.
 

·
1*
Joined
·
10,289 Posts
I see what you are saying. I tried the search via the iPad app and get mixed results. The Search box shows 7 items, plus the "Manchester United Keyword" option. If I select the Keyword, I get 4 items. Here are some screen shots.

Font Rectangle Screenshot Operating system Software


Font Screenshot Gadget Technology Operating system


Font Screenshot Technology Multimedia Darkness


- Merg
 

Attachments

·
Hall Of Fame
Joined
·
10,120 Posts
topher2041 said:
Did you get any results in the search before you went to keyword?
Yes, I got the first screen shot by Merg with the 7 items in it.
 

·
AllStar
Joined
·
2,189 Posts
I also get no results, but I no longer expect my Genie to actually work.
 

·
New Member
Joined
·
13 Posts
Discussion Starter · #9 ·
The Merg said:
I see what you are saying. I tried the search via the iPad app and get mixed results. The Search box shows 7 items, plus the "Manchester United Keyword" option. If I select the Keyword, I get 4 items. Here are some screen shots.

IMG_0205.PNG

IMG_0206.PNG

IMG_0207.PNG

- Merg
That is right and what is support to happen. You get only 4 because a couple of them are under folders, UEFA & English. So there should be more in those to equal 7. I am try this on my tv/receiver.
 

·
1*
Joined
·
10,289 Posts
That is right and what is support to happen. You get only 4 because a couple of them are under folders, UEFA & English. So there should be more in those to equal 7. I am try this on my tv/receiver.
Good call. Since those are folders, they should give a number there to let you know how many items are in the folder. And the total from all the folders is more than 7, however, it looks like some are duplicates (repeat airings), so there might only be 7 unique shows.

- Merg

Sent from my iPad using DBSTalk mobile app
 

·
New Member
Joined
·
13 Posts
Discussion Starter · #11 ·
Alright I think I figured it out or at least what is causing it and a work around for it. If someone else who has the issue can test this for me that would help.

The issue looks to be a bug in the software. This is only on my two HR24/100 and is on software x736 I have not tried it on my others that are different models. There must be a limit in the length of the keyword for it to work. This was not the case before.

I was getting tired of typing "Manchester United" to test it so I started just typing "Manchester". That worked when I hit Keyword search on "Manchester" it everything showed up. So I tested what would work and what would not. I got all the way to "Manchester Unite" and it work. When I added the "d" it would not. Well it would not work if the only the title had it in it. If "Manchester United" was in the description or information it would show. So on a regular search of "Manchester United" I would get multiple items. Keyword search of the same thing would give me only 1 item. That 1 item had "Manchester United" in the description.

So to test this I tried a different search. Something that would not have a description (sports best option). I tried "San Jose Earthquake". Search turned up quite a few shows, Keyword search of it only showed items that had "San Jose Earthquake" in the description. Mostly the from the DirecTV MLS package. Ones that where on ESPN or some others did not show but they did not have it in the description. I shortened the name to "San Jose Earth" and guess what all of them showed up.

So I just shorted my original search to "Manchester Unite" and it is working.
 

·
1*
Joined
·
10,289 Posts
Alright I think I figured it out or at least what is causing it and a work around for it. If someone else who has the issue can test this for me that would help.

The issue looks to be a bug in the software. This is only on my two HR24/100 and is on software x736 I have not tried it on my others that are different models. There must be a limit in the length of the keyword for it to work. This was not the case before.

I was getting tired of typing "Manchester United" to test it so I started just typing "Manchester". That worked when I hit Keyword search on "Manchester" it everything showed up. So I tested what would work and what would not. I got all the way to "Manchester Unite" and it work. When I added the "d" it would not. Well it would not work if the only the title had it in it. If "Manchester United" was in the description or information it would show. So on a regular search of "Manchester United" I would get multiple items. Keyword search of the same thing would give me only 1 item. That 1 item had "Manchester United" in the description.

So to test this I tried a different search. Something that would not have a description (sports best option). I tried "San Jose Earthquake". Search turned up quite a few shows, Keyword search of it only showed items that had "San Jose Earthquake" in the description. Mostly the from the DirecTV MLS package. Ones that where on ESPN or some others did not show but they did not have it in the description. I shortened the name to "San Jose Earth" and guess what all of them showed up.

So I just shorted my original search to "Manchester Unite" and it is working.


Good trouble-shooting. Please post about this issue and all your testing in the appropriate Issues thread for your DVR/Software Version. That way it will be certain to be seen by the DirecTV engineers.

Thanks.


- Merg

Sent from my iPad using DBSTalk mobile app
 
1 - 13 of 13 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top