I've been a loyal Klipsch customer since 1981, when I bought my beloved Cornwalls. The only time I ever have had an issue with any of their speakers was with a midrange in the Cornwalls a full decade after I purchased them. Klipsch replaced both midranges (not just the slightly faulty one) at no cost to me whatsoever.
Klipsch really steps up for me very impressed
Long story short, I had one of my Klipsch surround sound speakers go out recently. I called Klipsch, and they were very professional and courteous. Instructed me to dig out my reciept, which for some reason I could not find. I did find my installation receipt however, and I know I had purchased them in June 2008.
I called Klipsch back, thinking I had no recourse due to failiure of not finding the receipt. They had me take a pic of my serial #, and email it to them.
Hour later or so, I get an email back informing me they were sending out a new speaker at no cost.
What a great company. Highly recommended their speaker's before this happened, but this was the icing on the cake for me. My business is pretty much theirs every 10 years when I buy new equipment....just thought I'd share.
Thanks Klipsch! :grin:
I called Klipsch back, thinking I had no recourse due to failiure of not finding the receipt. They had me take a pic of my serial #, and email it to them.
Hour later or so, I get an email back informing me they were sending out a new speaker at no cost.
What a great company. Highly recommended their speaker's before this happened, but this was the icing on the cake for me. My business is pretty much theirs every 10 years when I buy new equipment....just thought I'd share.
Thanks Klipsch! :grin:
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That is awesome. Got my new speaker today. Will hook up later tonite once the wife goes to bed. Very, very impressed with their service...jtbell said:I've been a loyal Klipsch customer since 1981, when I bought my beloved Cornwalls. The only time I ever have had an issue with any of their speakers was with a midrange in the Cornwalls a full decade after I purchased them. Klipsch replaced both midranges (not just the slightly faulty one) at no cost to me whatsoever.
i'm jealous you owned a pair of cornwalls. i had a pair of the original heresays and i thought they were pretty awesome!!jtbell said:I've been a loyal Klipsch customer since 1981, when I bought my beloved Cornwalls. The only time I ever have had an issue with any of their speakers was with a midrange in the Cornwalls a full decade after I purchased them. Klipsch replaced both midranges (not just the slightly faulty one) at no cost to me whatsoever.
1 - 5 of 5 Posts
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