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Discussion Starter · #1 ·
A while back I built a system for a friend and had an HDMI capable TV at home for the first time. I found the HDMI port didn't work on my VIP622 (probably never had) and called Dish, they said that I had "purchased" my 622 (instead of leasing it) and would have to pay to get it fixed. Not having an HDMI system I passed.

Now I notice on my bill a $7 "lease" fee. If I "purchased" my unit why am I being charged a lease fee? :confused: I eMailed Dish this question but they haven't responded.
 

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The first receiver on the account is always included with the package price. Abe ny receiver after the first you will be charged an "additional receiver fee". It is the same price as the "leased receiver fee". This why there is really no advantage to owning a receiver anymore. As for the HDMI deal, if you want it fixed, call them back and add the Dish Home protection plan on your account, wait a few days and call back with the HDMI problem and it will $29 shipping for a new receiver.
 

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jclewter79 said:
The first receiver on the account is always included with the package price. Abe ny receiver after the first you will be charged an "additional receiver fee". It is the same price as the "leased receiver fee". This why there is really no advantage to owning a receiver anymore. As for the HDMI deal, if you want it fixed, call them back and add the Dish Home protection plan on your account, wait a few days and call back with the HDMI problem and it will $29 shipping for a new receiver.
Actually it should be free shipping under DHPP the $29.99 is for a service call. If a technician brings the replacement receiver it is a service call.
 

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Well, that may be true boba, but I had a 625 and DHPP they mailed me one and charged $29 shipping said it would have be $99 without it. Guess I got taken for.
 

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boba said:
Actually it should be free shipping under DHPP the $29.99 is for a service call. If a technician brings the replacement receiver it is a service call.
I seem to recall a requirement for CCAP to get free shipping. The last time I got a remote control replaced, the CSR made the comment that shipping was free due to CCAP.
 

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Discussion Starter · #6 ·
Thanks for the info guys - I do have an old 300 on my account so that's probably what I'm being charged for. Then it just seems that if I purchased the HD receiver that I should be "leasing" the standard def for $5 a month instead of $7 - I'm sure they have some brilliant logic why it's higher.

What does the DHPP or CCAP cost? They quoted $50 to fix the HDMI (I assume by swapping the unit)?
 

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bmcleod said:
Thanks for the info guys - I do have an old 300 on my account so that's probably what I'm being charged for. Then it just seems that if I purchased the HD receiver that I should be "leasing" the standard def for $5 a month instead of $7 - I'm sure they have some brilliant logic why it's higher.

What does the DHPP or CCAP cost? They quoted $50 to fix the HDMI (I assume by swapping the unit)?
It would not hurt to call and ask them if you could make the 622 your primary receiver, and the 301 the secodary. This would lower your bill by $2 per month. If they will not do it the next thing to do would be to call and take the 301 off your account then call back a few days later and add it back on. That would automatically make the 301 the secondary receiver. As for DHPP it is $5.99 a month you can add it have your receiver replaced and then cancel as soon as you get your new receiver, if you do not always wish to pay for it. CCAP is free and will actually allow you to get Cinemax for one year for a penny if you sign up for it.
 

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Well, that may be true boba, but I had a 625 and DHPP they mailed me one and charged $29 shipping said it would have be $99 without it. Guess I got taken for.
when you looked at the bill, did the charge for $29.00 actually say "shipping and handling" or something like that. What you're describing sounds like the cost for a tech to actually come out to your home. Is normally $99.00, though most accounts in good standing automatically get a reduced cost of $49.00, and with DHPP it is $29.00. With DHPP all replacement equipment is free including shipping and handling unless failure was caused by customer caused damage, or neglect of the equipment.
 

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puckwithahalo said:
when you looked at the bill, did the charge for $29.00 actually say "shipping and handling" or something like that. What you're describing sounds like the cost for a tech to actually come out to your home. Is normally $99.00, though most accounts in good standing automatically get a reduced cost of $49.00, and with DHPP it is $29.00. With DHPP all replacement equipment is free including shipping and handling unless failure was caused by customer caused damage, or neglect of the equipment.
I am not sure, I am going to go to my online account and look at some past bills and find out. After that receiver was replaced I did have a service call that was $29 because the replacement was not the problem but, I thought the shipping charges before that were $29 also. I will go back and check I might have been mistaken.
 

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Ok, I looked back at it the receiver was free, the shipping and handleing charges were $14.95. I appears that I did not have DHPP at the time maybe that is why it was $14.95? The next month I added DHPP and had a service call for $29.
 

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Ok, I looked back at it the receiver was free, the shipping and handleing charges were $14.95. I appears that I did not have DHPP at the time maybe that is why it was $14.95? The next month I added DHPP and had a service call for $29.
yeah, that's it :)
 

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bmcleod said:
Thanks for the info guys - I do have an old 300 on my account so that's probably what I'm being charged for.
If your 301 was the first receiver on your account, that's the free one. You're being charged for the ViP622 (the lease fee on the 301 is $2 less).

There shouldn't be any question about whether you paid upwards of $350 for your ViP622.

If you're being billed a $7 lease fee, you're leasing the ViP622.
 

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bmcleod said:
What does the DHPP or CCAP cost?
Dish Home Protection Plan is $5.99/month. Credit Card Automatic Payment doesn't cost anything.

Replacing a leased receiver should cost you $15-20 in incoming shipping. Return shipping of the defective unit is on E*'s dime.
 

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bmcleod said:
I found the HDMI port didn't work on my VIP622 (probably never had) and called Dish, they said that I had "purchased" my 622 (instead of leasing it) and would have to pay to get it fixed.
Purchased or not, it seems a shame that DISH would have you pay to get your 622 HDMI port fixed when it's a common design flaw in the early 622s. I'd call DISH back and talk to someone else, you might have better luck.
 

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Purchased or not, it seems a shame that DISH would have you pay to get your 622 HDMI port fixed when it's a common design flaw in the early 622s. I'd call DISH back and talk to someone else, you might have better luck.
If he's being charged for it, he's outside of the 1 year warranty. Just needs to add DHPP, and get it replaced for free under that plan. If he's still in warranty, all he would be charged would be S&H, which is $14.95
 

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puckwithahalo said:
If he's being charged for it, he's outside of the 1 year warranty. Just needs to add DHPP, and get it replaced for free under that plan. If he's still in warranty, all he would be charged would be S&H, which is $14.95
I believe the only other way would be if he has the old protection plan, then it would cost him nothing.
 

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Blowgun said:
I believe the only other way would be if he has the old protection plan, then it would cost him nothing.
$14.95 is the shipping price for a replacement receiver if you are withing the one year warrenty but do not have DHPP. If you have DHPP receivers are replaced for free and free shipping if they are not damaged by the customer.
 
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