Local Support

I had kind of a weird incident and am wondering if anyone else experienced anything similar.

After unsuccessfully trying to diagnose a reception problem with tech support, they decided to send a local tech to my house, a Dish employee. It was the same guy that fixed my dish about 6 months ago... the wind blew it out of position. He thought he diagnosed the problem - the HDMI port (on my 722). He left with the understanding that I was going to get an external drive to back up my events and then personally come back and swap receivers. He gave me his direct number as well as about 5 other extensions in case I couldn't reach him. The rationale behind him coming back personally was in case it wasn't the HDMI port, he would do further tests. His rationale, not mine.

I ended up calling the technician several times and several of the extensions he left and always got voicemail. The calls were made during business hours. No one ever returned a call. I ended up calling back tech support and they're shipping another receiver.

This was the Totowa, NJ office. Just curious if this whole thing sounds strange.