[mixer99]

I have lost my HD locals on BOTH of my HD DVRs (HR20-700 and HR21-200) but they are coming in fine on both of my H20 boxes. I have reset the DVRs and swapped cables with no luck.

I am stumped. I havent moved any equipment or changed any connections prior to this.

Any thoughts? I am in the Memphis, TN market.

 

[Jon J]

I've been switching between the GA and Notre Dame games and I'm sometimes getting a 771 on the GA game. We may be on the same spot beam. Signal strengths seem fine. Head scratcher.

 

[Supervolcano]

What message do you get when you tune to them?

771 = no signal
721 = not authorized

 

[mixer99]

What message do you get when you tune to them?

771 = no signal
721 = not authorized

I get 771 on each HD version of each Memphis local, but only on the HD DVR boxes...The SDs on the HD DVRs and both HD and SD locals on the H20s work fine.

I just find it odd that I consistently get the HD locals on the H20s but not the HR20 and HR21. I could even understand perhaps ONE of the HR boxes if the BBCs suddenly failed....but BOTH HRs??

 

[jimmyv2000]

try refreshing your services to both your dvrs online

 

[davring]

Try going to the DirecTV website and reauthorizing your receivers.

 

[Supervolcano]

Refreshing services or reauthorizing receivers won't help a 771 nag.

I assume your talking about the SAT versions of your locals, not your OTA locals?
(AKA: channel 5, not channel 5-1)

How do the rest of your HD channels look, like 202, 206,242, 244, 245?

Go into the signal strength screen and post all the strengths for tuner 1 AND tuner 2 for both 103c and 99c please (and yes guys, I know locals come from spotbeams, not conus beams, but I want to see what his conus signals say).

 

[mixer99]

Refreshing services or reauthorizing receivers won't help a 771 nag.

I assume your talking about the SAT versions of your locals, not your OTA locals?
(AKA: channel 5, not channel 5-1)

How do the rest of your HD channels look, like 202, 206,242, 244, 245?

Go into the signal strength screen and post all the strengths for tuner 1 AND tuner 2 for both 103c and 99c please (and yes guys, I know locals come from spotbeams, not conus beams, but I want to see what his conus signals say).

Yes, all sat versions.

202 Out
206 On
242 Out
244 Out
245 On

99c Tuner 1 All good signals xponders 1 to 14
99c Tuner 2 All good signals xponders 1 to 14

103c Tuner 1 Dead
103c Tuner 2 Dead

I have also disconnected all cables in the attic leading from dish to reset LNB. My setup is 4 cables from dish-->into four skywalker 2 way splitters-->two 6x8 zinwell multiswitches.

Have 2 hd dvrs, 2 hd only boxes, 1 sd dvr, and 2 sd only boxes.

Is USAhd, CNNhd, and the rest of the one's Im missing on 103?

 

[mixer99]

I just went upstairs and re-arranged all cables to different locations, and I seem to have the 14th transponder on 103 C now on my HD DVRs.

Missing channels are back....VERY strange folks, but Im back in business.

Thanks for the help folks...and if anyone has any ideas what caused this please let me know.

 

[Supervolcano]

Is USAhd, CNNhd, and the rest of the one's Im missing on 103?

Yes

I have also disconnected all cables in the attic leading from dish to reset LNB. My setup is 4 cables from dish-->into four skywalker 2 way splitters-->two 6x8 zinwell multiswitches.

Have 2 hd dvrs, 2 hd only boxes, 1 sd dvr, and 2 sd only boxes.

Let me guess.
Are the 2 HD DVR's on multiswitch #1?
And the 2 HD NON-DVR's on multiswitch #2?

If so, either multiswitch #1 has gone bad or there's a bad wire between one of the splitters and multiswitch #1.

Can you maybe swap one of the HR20's with one of the H20's to see if the problem stays on that coax line or if it follows the receiver?

 

[Supervolcano]

Was typing that previous reply before your reply.
I suspect the multiswitch and/or one of the lines going to it.

Check signals on 101, 110, & 119 for all SD Receivers.
Check signals on 101, 110, 119, 99c, 103c for all HD Receivers.

Keep following where the "root" of the problem is.
Solve it now before it bites you down the road when you upgrade.

 

[mixer99]

Was typing that previous reply before your reply.
I suspect the multiswitch and/or one of the lines going to it.

Check signals on 101, 110, & 119 for all SD Receivers.
Check signals on 101, 110, 119, 99c, 103c for all HD Receivers.

Keep following where the "root" of the problem is.
Solve it now before it bites you down the road when you upgrade.

Im with you...There is a bad wire, dying multiswitch, or flaky splitter.....I am definitely going to track it down to the root cause...at least the wife is off my back for the night LOL!

What I essentially did a moment ago was load balance between the multiswitches. I had one completely full and the other with only a couple outputs. It has been working fine for 9 mos, but today it has cooled down considerably from what it has been all summer. Perhaps the temp change has done 'something'. I dunno.

Again, thanks for taking your time out today between games to help a guy! I really do appreciate it!

 

[Supervolcano]

No problem bro!!

 

[Supervolcano]

Oh, and hopefully you wired the 2 multiswitches correctly. Each of those 4 splitters has to goto the identical input port on the 2 multiswitches. If you cross-matched any of them, it could create the situation you described.

 

[mixer99]

Oh, and hopefully you wired the 2 multiswitches correctly. Each of those 4 splitters has to goto the identical input port on the 2 multiswitches. If you cross-matched any of them, it could create the situation you described.

Oh yeah, I was really careful on that point. It has been rockin' for about 9 mos now in this configuration. That is what makes me agree with you that it must be a hardware failure of some sort. Im about to replace all the patch cables in the the splitter config. Then replace the splitters.

If that doesnt reliably fix it, I will use my protection plan and let them replace the multiswitches and/or the LNB. That would make the 2nd time the LNB assembly has been replaced in 2 years. Had the old side car design that died during first bought of colder weather in 2006.

I will post the eventual solution and suspected failure point once determined so others can learn and be helped.

By the way, 103 is gone again this morning, so I better get to work! I just wished some local shop stocked the skywalker splitters so I didnt have to wait for shipping.

 

[Supervolcano]

Least likely source is the LNB since the H20's were getting 103c when the HR20's weren't.

Pretty sure problem is in the cables, splitters, and/or multiswitch somewhere.

Good Luck Bro!!

 

[Ron DBS]

I'm not sure it's the same problem, but I got a lot of pixelization and some 771s late yesterday afternoon. Can't recall if it was around 5 or 6 PM PDT though. Only the national HD channels seemed effected. SD was okay. Don't recall if I tried HD locals. I checked signal strength on 103(c) a couple of times. The first time it was very low and the second time it was zero. Thought about resetting my HR20, but decided to watch something else for a while instead. Checked here, but nobody had posted anything (yet). Tried the failing HD channels again later (20 minutes?) and things were back to normal. I wonder if there was some kind of problem on 103(c).

 

[Supervolcano]

I'm not sure it's the same problem, but I got a lot of pixelization and some 771s late yesterday afternoon. Can't recall if it was around 5 or 6 PM PDT though. Only the national HD channels seemed effected. SD was okay. Don't recall if I tried HD locals. I checked signal strength on 103(c) a couple of times. The first time it was very low and the second time it was zero. Thought about resetting my HR20, but decided to watch something else for a while instead. Checked here, but nobody had posted anything (yet). Tried the failing HD channels again later (20 minutes?) and things were back to normal. I wonder if there was some kind of problem on 103(c).

Nah, sounds like you had a bird sitting on your lnb for a few minutes, or maybe a rare cloud flew by you.

 

[techrep]

You guys have a good discourse going on here and I see that the OP has had 9months of trouble free operation but, have you guys considered the possibility that this may be a switching voltage issue? I do see that the WB68's are running parallel and admit that the voltage issue is more likely when cascading the switches but, the discussed intermittent symptoms look like a possible drop in switching voltage. This would be more likely if some of the cable runs, from dish to receiver, are rather long.