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Looking for new software cycle....

1558 Views 9 Replies 3 Participants Last post by  Scott Kocourek, 
bnwrx
This just started today. Did a reboot, but My HR21-100 is locked into a cycle of "Looking for New Software"... It never finds anything and instructs me to do a RBR. Which I've done but the cycle just repeats. I tried unplugging the HR,nothing, I unplugged the power and the SWM connection, nothing. Any ideas???
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Rich
bnwrx said:
This just started today. Did a reboot, but My HR21-100 is locked into a cycle of "Looking for New Software"... It never finds anything and instructs me to do a RBR. Which I've done but the cycle just repeats. I tried unplugging the HR,nothing, I unplugged the power and the SWM connection, nothing. Any ideas???
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Well, that's a new one. I've had to dump HRs because they were caught in a 771 loop, kept searching for signals even tho every other HR I had at the time was functioning correctly, but I've never had this happen. Were it me, I'd dump that 21-100 and get a better model.

Rich
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Rich
bnwrx said:
It may come to that, I can't be assured that I would get a newer model though and I don't want to buy one. I looked on theRedH(http://www.redh.com/dtv/index.php?list) site and right now the NR(05d2) is showing as "Inactive" When it is back in the stream I'll try again. If that does not work, I guess I'll make the call to DTV, and see if they will supply another rec'vr. If I do have to make that call, should I start with "Retention" or go thru the standard CSR's and normal trouble shooting? Any thoughts?
The really perplexing thing is, I was not trying to do a download, I just did a Menu reset.....:confused:
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I belong to the Protection Plan and don't have to deal with the "normal" CSRs. I'd try Retention if I were you.

Rich
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