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Discussion Starter · #1 ·
Received the new HR20 and hooked up and activated the new receiver with my existing card. When it attempts to boot up it makes it to 82% and starts over. I have been on the telephone for a couple of hours with 3 different technical support people and the last one said that it is attempting to download a software update at the same time it is starting up (he called it a looping problem). They finally gave up and scheduled a service call for 12/12. Does anyone have suggestions to break the looping cycle?:eek2:
 

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Have you tried activating it with the card that came with the unit? (as all HR20's should have come with a new access card).
 

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Earl Bonovich said:
Have you tried activating it with the card that came with the unit? (as all HR20's should have come with a new access card).
Thanks for the advice. I called DTV and they activated the card and I'm up and working. I was specifically told not to do this by technical support (by 3 different people). Again Thanks!
 
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