[akery10]

Received the new HR20 and hooked up and activated the new receiver with my existing card. When it attempts to boot up it makes it to 82% and starts over. I have been on the telephone for a couple of hours with 3 different technical support people and the last one said that it is attempting to download a software update at the same time it is starting up (he called it a looping problem). They finally gave up and scheduled a service call for 12/12. Does anyone have suggestions to break the looping cycle?:eek2:

 

[Earl Bonovich]

Have you tried activating it with the card that came with the unit? (as all HR20's should have come with a new access card).

 

[akery10]

Have you tried activating it with the card that came with the unit? (as all HR20's should have come with a new access card).

Thanks for the advice. I called DTV and they activated the card and I'm up and working. I was specifically told not to do this by technical support (by 3 different people). Again Thanks!

 

[Jeremy W]

Now you see why all of us on here hold the CSRs in such high regard.