Loss of signal?

3832 Views 16 Replies 6 Participants Last post by Ivtec, Mar 5, 2012

Ivtec

Discussion Starter · Mar 1, 2012

Hi guys: Ok in behalf of my brother in low,he has Dish net and vip211and VIP222, and two dish one new dish on the top of the roof pointed for the Portuguese luso pack and an old oval dish for 110w119w,on the wall under the edge of the roof no snow affects it,with a 2 way switch coming to the receivers,
last night it fell a few sprinkles of snow and sudden no signal at all on both receivers from any sat! the cause of no signal was the little snow on the to of the roof dish,
if it happens this with a sprinkle of little snow imagine with a severe snow then no signal for days till it melts cause they are old people and can't go up on a 30 feet roof to clean it up,

this happened after they changed the dish that was pointed at 61.5w that rarely loss signal and if it did there was always the 110 119 dish that could be changed to get its channels,now why doest it changes to the dish that is free of snow like before,
this means they changed the setup for worst instead to get better?

also he pays 6 dollares for a protection plan,does this fee is for when they call due to any tech problem?

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[email protected] Network

· #2 · Mar 1, 2012

For international channels, he should have 118.7 installed instead of 61.5. The problem he is having could also be caused by low signal.

If you send me a PM with your brother's phone number or account number, I can get him details on having the proper dish installed.

Also, the protection plan covers all dish equipment, and reduces the cost of a tech visit. Troubleshooting is always free

Ivtec

Discussion Starter · #3 · Mar 1, 2012

[email protected] Network said:
For international channels, he should have 118.7 installed instead of 61.5. The problem he is having could also be caused by low signal.

If you send me a PM with your brother's phone number or account number, I can get him details on having the proper dish installed.

Also, the protection plan covers all dish equipment, and reduces the cost of a tech visit. Troubleshooting is always free

Thanks MATTG;You mean that the installation the the tech did a few weeks ago was not done properly? i suspect so cause i have Fta 36'' and had no loss of signal at least in 97w,whilst before this new install i was the one allways afected by the snow before he was.

he set up an appointment with the tech to come over Sunday before i knew that was the snow little sprinkles were cleared, so I'm gonna tell him to not cancel the appointment and have him to check the whole install.

[email protected] Network

· #4 · Mar 1, 2012

The signals may not be up to par, or there could be another issue. Whether this was caused by the tech, the snow, or something else I do not know.

Here is an attachment that has the siganl averages by area

View attachment 19765

Ivtec

Discussion Starter · #5 · Mar 1, 2012

Ivtec said:
Thanks MATTG;You mean that the installation the the tech did a few weeks ago was not done properly? i suspect so cause i have Fta 36'' and had no loss of signal at least in 97w,whilst before this new install i was the one allways afected by the snow before he was.

he set up an appointment with the tech to come over Sunday before i knew that was the snow little sprinkles were cleared, so I'm gonna tell him to not cancel the appointment and have him to check the whole install.

It's me again you said you can help my brother in law if i gave you his info,
well he's an old man that do not speak english,if it is something in the receiver setup,you can tell me what to do cause I'm knowledge person and I'm the one always helping him when things fail either calling dnet people or do it myself and i know a lot about satellite i've installed mine for fta,and when i had dnet i did repair my install many times cause the installer from disnet did a crappy job,and one reason i quited disnet was cause when my son moved from my house the dishnet was on his name and i had to change for my name,so they sent the Tech with 2 receivers and i told them to just remove the old receivers and leave the new ones and they said that they had to redo all the set up i told them not to touch my set up if they wanted to leave the receivers and leave install the way it was cause it started to give me no troubles and was running great,/they said no i said to them get out of my house and don't ever call me anymore,this was 2 years ago.and i don't miss a bit,i have OTA and FTA for the Portuguese Chan to keep my wife happy,and have the PC that i have connected to the TV and watch whatever soccer game i want,i love soccer that's why i had dnet.

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[email protected] Network

· #6 · Mar 1, 2012

Ivtec said:
It's me again you said you can help my brother in law if i gave you his info,
well he's an old man that do not speak english,if it is something in the receiver setup,you can tell me what to do cause I'm knowledge person and I'm the one always helping him when things fail either calling dnet people or do it myself and i know a lot about satellite i've installed mine for fta,and when i had dnet i did repair my install many times cause the installer from disnet did a crappy job,and one reason i quited disnet was cause when my son moved from my house the dishnet was on his name and i had to change for my name,so they sent the Tech with 2 receivers and i told them to just remove the old receivers and leave the new ones and they said that they had to redo all the set up i told them not to touch my set up if they wanted to leave the receivers and leave install the way it was cause it started to give me no troubles and was running great,/they said no i said to them get out of my house and don't ever call me anymore,this was 2 years ago.and i don't miss a bit,i have OTA and FTA for the Portuguese Chan to keep my wife happy,and have the PC that i have connected to the TV and watch whatever soccer game i want,i love soccer that's why i had dnet.

Please send me a private message with his phone number or account number and we'll figure this out

ssmark

· #7 · Mar 1, 2012

Not directly related to question. But it is going to be 82F here at Dallas tomorrow on Thursday and 75F on Friday.

Sorry, could not resist to rub it in

. Just moved here from MI.

dontech

· #8 · Mar 1, 2012

Not sure about your config -- however I can tell you that I am also in Mass pointed at 61.5 and 72.7. I have lost signal but was able to go out and clean my dish of the heavy wet snow. I am up and running again. This stuff is like paste and is blocking the signal. This usually does not happen unless we get this type of snow.

Ivtec

Discussion Starter · #9 · Mar 2, 2012

dontech said:
Not sure about your config -- however I can tell you that I am also in Mass pointed at 61.5 and 72.7. I have lost signal but was able to go out and clean my dish of the heavy wet snow. I am up and running again. This stuff is like paste and is blocking the signal. This usually does not happen unless we get this type of snow.

My worries are that it's normal for signal loss due to snow on the dish but the old oval dish that is pointed at 110/119w is on the shelter from the edge of the roof on the wall and it had no snow,before they installed the new setup dish for 118w instead 61,5,yes the 61.5 had no signal but the 110 had signal cause there was no snow on it but now no signal on both because one dish has snow that take the cake on a lousy set up i recon.

James Long

· #10 · Mar 2, 2012

Ivtec said:
My worries are that it's normal for signal loss due to snow on the dish but the old oval dish that is pointed at 110/119w is on the shelter from the edge of the roof on the wall and it had no snow,before they installed the new setup dish for 118w instead 61,5,yes the 61.5 had no signal but the 110 had signal cause there was no snow on it but now no signal on both because one dish has snow that take the cake on a lousy set up i recon.

What you are writing is confusing. It would help to know exactly what satellites are in the system. From previous posts it sounds like there is a 500 or 1000 "plus" dish --- which would receive signal from 119 and 110 plus 118 for the international channels. Is there still a second dish aimed at 61.5 in the mix?

Having one satellite blocked by snow does not affect other satellites (unless they are also blocked). I had an issue last week with wet sticky snow that affected my reception of 72.7 because of the portion of the dish reflector that was covered. I was still receiving 61.5.

You mention that he has a ViP211 and ViP222 ... these are HD receivers, which means he should have the 1000 Plus dish so he also gets 129. of course from Massachusetts 129 is not easy (some would say impossible). If he has something strange like one dish aimed at 110-119-118 and another aimed at 61.5 for locals then first, there will be a lot of HD channels missing, and second there can be conflicts between the channels on 61.5 and channels on 110 and 119.

What I would look for in a setup if I were him would be a 1000.4 "Eastern Arc" dish aimed at 61.5 and 72.7 (also 77 but it wouldn't be used) with the second dish aimed ONLY at 118 for internationals. That way all of the standard channels would come from Eastern arc and the internationals would come from 118. 110 and 119 should NOT be part of the mix.

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Ivtec

Discussion Starter · #11 · Mar 3, 2012

James Long said:
What you are writing is confusing. It would help to know exactly what satellites are in the system. From previous posts it sounds like there is a 500 or 1000 "plus" dish --- which would receive signal from 119 and 110 plus 118 for the international channels. Is there still a second dish aimed at 61.5 in the mix?

Having one satellite blocked by snow does not affect other satellites (unless they are also blocked). I had an issue last week with wet sticky snow that affected my reception of 72.7 because of the portion of the dish reflector that was covered. I was still receiving 61.5.

You mention that he has a ViP211 and ViP222 ... these are HD receivers, which means he should have the 1000 Plus dish so he also gets 129. of course from Massachusetts 129 is not easy (some would say impossible). If he has something strange like one dish aimed at 110-119-118 and another aimed at 61.5 for locals then first, there will be a lot of HD channels missing, and second there can be conflicts between the channels on 61.5 and channels on 110 and 119.

What I would look for in a setup if I were him would be a 1000.4 "Eastern Arc" dish aimed at 61.5 and 72.7 (also 77 but it wouldn't be used) with the second dish aimed ONLY at 118 for internationals. That way all of the standard channels would come from Eastern arc and the internationals would come from 118. 110 and 119 should NOT be part of the mix.

I checked the connections today at the sw level cause it's close to the ground
and what i see is a 2 way DP5 i think,what i don't understand is one side of the SW says SAT the other says UHF/VHF there are tree cables 2 coming from the new 500 dish and one from the old oval that has been pointed at 110/119 for many years i think,
the 61.5w dish was taken out.

the old setup was a 61,5w dish,and the oval i think a 1000,4 dish that still is there, it only has an lnb
also a DP34

Ivtec

Discussion Starter · #12 · Mar 4, 2012

Hi guys, new update on the issue previous discussed,
the tech came in today and explained me how the set up is done.
so the dish on the roof has 3 lnbs for 61.5w,72.and 118w,and the one under the roof shelter on the wall is for 110w,i think that's the way i understood! this is why even though the dish cleaned of snow doesn't give signal cause it is wired through the top roof dish switches,weird,i guess his installation went from a horse to a donkey.

by pointing one dish at 3 sats killed a bird with a simple stone but signal is gone be crappy that's why a little snow will cause this.if have you dish at hand is fine but if you don't have other choice but the 4 store roof you're dumed

RasputinAXP

· #13 · Mar 4, 2012

I highly doubt you have 61, 72 and 118 on one dish because one of those birds is not like the other. The other dish may have 110 and 118 because they're both in the same general direction, but 118 is too distant from 72 to be able to pick them both up on the same dish.

[email protected] Network

· #14 · Mar 5, 2012

RasputinAXP said:
I highly doubt you have 61, 72 and 118 on one dish because one of those birds is not like the other. The other dish may have 110 and 118 because they're both in the same general direction, but 118 is too distant from 72 to be able to pick them both up on the same dish.

+1

I'm thinking he has 61.5 and 72 on one dish, and the second dish is for 118.7 and 110.

Ivtec

Discussion Starter · #15 · Mar 5, 2012

There are 3 LNBs on the HD dish and the old that use to be for 110/119w has one lnb he said this oval 1000 dish goes to connect to the one that has 3lnbs,i am in Fall river Mass, please someone explain in detail this set up,
my brother in law has dish Latino and LUSO pack channels,,he aid there are no switches the switches are in the lnbs,and there is a spliter dp2 that has 2 outputs one sais SAT the other says VHF?UHF

RasputinAXP

· #16 · Mar 5, 2012

Then what you have is a 1000.4 Eastern Arc with a 61.5/72/77 three-eyed LNB, plus the other dish has a 110/118.5/119 two-eyed LNB (118.5 and 119 share the one eye because they're two different bands).

The 118 outputs to your 1000.4, which has an input for adding that, and as your brother in law said has a built in switch.

The splitter you're looking at is a diplexer that does indeed carry both SAT and VHF/UHF signal. There's one on each end of then connection. It's how you can carry either an antenna signal to a Dish box on the same cable, or how you can feed TV2 through the same cable back up to the dish location.

Ivtec

Discussion Starter · #17 · Mar 5, 2012

RasputinAXP said:
Then what you have is a 1000.4 Eastern Arc with a 61.5/72/77 three-eyed LNB, plus the other dish has a 110/118.5/119 two-eyed LNB (118.5 and 119 share the one eye because they're two different bands).

The 118 outputs to your 1000.4, which has an input for adding that, and as your brother in law said has a built in switch.

The splitter you're looking at is a diplexer that does indeed carry both SAT and VHF/UHF signal. There's one on each end of then connection. It's how you can carry either an antenna signal to a Dish box on the same cable, or how you can feed TV2 through the same cable back up to the dish location.

Thanks RasputinAXP for your Explanaition,

Today for the first time i went to my Brother in Law´s inside the house i got hold of the remote control and did check the installation, on check the switches,

Sats are 61,5w,72w,77w,on the hd500 on the roof,and 118w on te wall,

SW DPPIK.4w/separator,

Also checked the TP signal strength on 61.5,74w on a good day 40-58%
and the tp29 rtpi the most watched Chan by him only had 44%,
72w, 118w is a little better 50 -70,

72w, 118w is a litle beter 50 -70,

Use to be 100% signal strength on 61.5,110,119w on the old set up, as you see
this new setup went from a horse to a donkey, this will be very noticeable on bad weather,and there will be many people canceling service,i would for sure

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