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many channels gone-why?

5422 Views 32 Replies 8 Participants Last post by  rb5505
wondering why i can no longer get the hd channels listed below on my direct hd-dvr (hr....700 model). we've had 2 directv dvr's and both are the same. did some channels recently change transponders or satellites? or might it have to do with some summer tree leaves interference on the top right side of the dish view? a recent tech visit showed no signal for sat #119. i either get a no signal warning, a blank screen, a blacked out warning, or a channel not purchased warning. is there a transponder list for the new hd channels?

also on the directv hd-dvr, all of the non-hd channels pixelate (excluding the locals when hd or not hd). the prior directv hd-dvr that we had, did not do this.

lastly, the over the satellite hd channels no longer come through on the tivo hd-dvr. is this also a line of sight issue or have they been moved to where this dvr can no longer get them?

don't get:
72
73
75
76
79
202
207
209
212
218-1
219-1
220
241
242
244
245
273
276
281
282
290
292
296
299
327
331
359

do get:
217
229
231
247
265
266
269
280
284
335
355
362

thanks all,
r
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Did the tech do anything to correct the ZERO signal on 119?

All the new national HD channels come off of 103(c), what are your signal readings for 103(c)?

As for the HD TIVO, you would only get HD channels in the 70 - 90 range that matched your package.
he said it was a line of sight (neighbors trees in the way) issue. no correction possible by him.

i'll check. the tech said it was 119 that caused these not to come it. another day, another tech that says he's an expert (yes, he did say that) and is totally wrong! i'll check the 103c signal.

espn, tnt-hd, (all the sat hd's that used to come in) etc. do not come in anymore. the tech said they switched those recently, making them no longer available to the hd tivo dvr.
They haven't switched the channels in the 70's yet.

119 has ESPN2HD (72), UniversalHD (75) and HDNet Movies (79): http://www.lyngsat.com/packages/directvusa119.html

110 has ESPNHD (73), TNTHD (75), HDTheater (76), HDNET (78), HBOHD (70) and ShowtimeHD (71): http://www.lyngsat.com/packages/directvusa110.html

103 has the rest. http://www.lyngsat.com/packages/directvusa103.html

If it's an obstruction for 119, then you're going to be out of luck there, but it could also be affecting the rest, depending on the encroachment of the tree.

The fact that you're seeing some, but not all of the new HD channels suggests something could be up elsewhere.
is there a list of which channels are on which transponders for 103c? i thought i'd seen a link where some guys are working on that.

thanks for the helpful replies and links.
rb5505 said:
is there a list of which channels are on which transponders for 103c? i thought i'd seen a link where some guys are working on that.

thanks for the helpful replies and links.
It doesn't really matter which transponders they are on (they can and so change). You should have approximately the same signal strength (80s at least) on all the available 103(c) transponders. If you don't, you have a problem (probably dish alignment).
here are the transponder readings. those not listed show a "-".

101 (1-32):
91 89 91 0 91 98 92 97
93 94 92 0 95 98 93 98
91 100 92 23 94 98 93 98
92 100 91 93 92 97 92 98

110 (8,10,12):
97 95 0

119 (22-24, 25-32):
0 *61 98
0 100 42 93 0 97 0 98
*i noticed 119-23 varies from 50-75.

103c (1-8, 9-14, 17 & 22)
86 0 85 0 85 0 86 0
88 0 86 0 89 0
91 0
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rb5505 said:
here are the transponder readings. those not listed show a "-".

101 (1-32):
91 89 91 0 91 98 92 97
93 94 92 0 95 98 93 98
91 100 92 23 94 98 93 98
92 100 91 93 92 97 92 98

110 (8,10,12):
97 95 0

119 (22-24, 25-32):
0 *61 98
0 100 42 93 0 97 0 98
*i noticed 119-23 varies from 50-75.

103c (1-8, 9-14, 17 & 22)
86 0 85 0 85 0 86 0
88 0 86 0 89 0
91 0
Not a dish alignment issue. Looks like a multiswitch and/or LNB failure.
Your 103(c) evens are missing. They are controlled by the 18V + 22khz tone signal voltage to the LNB, which also controls the 119 and 110 evens, which you have not lost. (I think that zero on 110 tp 12 is probably a fluke and recommend you re-test it.)

Since you have DVR's, and they are both doing the same thing, presumably on both tuners, attention naturally falls on the LNB or any external multi-switch you may have, as Radio Enginerd says. If you have any additional receivers, you also have an external multi-switch which could be malfunctioning. If so, you can test it by bypassing it with "barrel" adapters, using the two DVR's only.

Sometimes this condition is caused by loose or corroded connectors. So I would grab a 7/16" wrench and remove and inspect for corrosion the connector on the dish side of the multi-switch marked "18V + 22khz." Re-tighten until just snug. There is also the possibility of corrosion on the other end of that line, which would mean you would need to remove and inspect all the connectors at your LNB, if you have safe access to your dish. If you can successfully determine which line at the dish matches the 18V/22khz from the multi-switch, you'd only have to check that one line. Unlikely. Be especially careful not to over-tighten the connectors at the LNB.

Otherwise, you'll be needing a service call to swap the LNB itself.
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K4SMX said:
Your 103(c) evens are missing. They are controlled by the 18V + 22khz tone signal voltage to the LNB, which also controls the 119 and 110 evens, which you have not lost. (I think that zero on 110 tp 12 is probably a fluke and recommend you re-test it.)

Since you have DVR's, and they are both doing the same thing, presumably on both tuners, attention naturally falls on the LNB or any external multi-switch you may have, as Radio Enginerd says. If you have any additional receivers, you also have an external multi-switch which could be malfunctioning. If so, you can test it by bypassing it with "barrel" adapters, using the two DVR's only.

Sometimes this condition is caused by loose or corroded connectors. So I would grab a 7/16" wrench and remove and inspect for corrosion the connector on the dish side of the multi-switch marked "18V + 22khz." Re-tighten until just snug. There is also the possibility of corrosion on the other end of that line, which would mean you would need to remove and inspect all the connectors at your LNB, if you have safe access to your dish. If you can successfully determine which line at the dish matches the 18V/22khz from the multi-switch, you'd only have to check that one line. Unlikely. Be especially careful not to over-tighten the connectors at the LNB.

Otherwise, you'll be needing a service call to swap the LNB itself.
the 110-12 tp is always 0.

we had the 100 model dvr which was replaced by the 700. both got and didn't get the same channels. we have the usual zinwell multi-switch (8 wires coming out). i'll try the straight run next.

i'll check the lnb connections after i do the straight run to the dvr.

i do all i can to not call directv for anything. their svc is the single worst on the planet and i've got 11 years of stories to back it up! their product is great, so i put up with a lot just to keep it going.

2 other questions. i'd mentioned the pixelating of all non-hd channels. this was not the case with the prior dvr. do the readings i posted help with diagnosing this? lastly, i take it the tree that might be in the way on the upper right, is not contributing my issues?
rb5505 said:
we have the usual zinwell multi-switch (8 wires coming out). i'll try the straight run next.
I agree with Stew 100%. Great troubleshooting suggestion.
4
i disconnected 2 of the cables going into the multi-switch and fed them directly into the directv hd dvr. here are the 103c transponder readings before (#1) and after (#2) & the 119 transponder before (#3) and after (#4). does this help diagnose? anything else i need to test? do you need more readings?

Font Display device Electric blue Rectangle Signage


Font Display device Electric blue Technology Electronic device


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Font Display device Technology Screenshot Multimedia

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I would guess that you need to disconnect everything from the WB68 and connect only the receiver in question. Did you do this?
harsh said:
I would guess that you need to disconnect everything from the WB68 and connect only the receiver in question. Did you do this?
yes. i disconnected 2 of the 4 cables before the wb68 and connected them to the dvr. did the screenshots of the transponders. then did the same for the other 2. each time, 2 cables went directly into the dvr directly from the dish. the screenshots i posted represent one of the pairs.
rb5505 said:
yes. i disconnected 2 of the 4 cables before the wb68 and connected them to the dvr. did the screenshots of the transponders. then did the same for the other 2. each time, 2 cables went directly into the dvr directly from the dish. the screenshots i posted represent one of the pairs.
I think what Harsh means is disconnect the 2 remaining cables fromthe WB68 and run the signal test again. 103c looks MUCH better.

2 cables from the dish should be connected to the receiver while the other 2 cables should be connected to NOTHING.
Radio Enginerd said:
I think what Harsh means is disconnect the 2 remaining cables fromthe WB68 and run the signal test again. 103c looks MUCH better.

2 cables from the dish should be connected to the receiver while the other 2 cables should be connected to NOTHING.
yes, 103c got much better, but what happened to 119?

when i ran the 2nd pair to get their readings, i did not reconnect the first pair. i don't recall the readings changing when i did the 2nd pair. i'll try it again, just to be sure of that.
Yeah, er...ah what did happen to 119? It appears there's something screwy about your LNB. It's not working properly through your multi-switch, with no 103(c) evens and no 119 odd's. Yet although eliminating the multi-switch fixes the 103(c) problem, the 119's are missing.

From what you say, this effects all the outputs of the LNB. Have you got a regular SD receiver you can hook up to one of your dish lines to check those 119's? If you can confirm those missing 119's on any other receiver, there's nothing else to suspect but a bad LNB, including its internal multi-switch. It's not an LOS problem, because you were getting some 90's on 119 through the multi-switch.
per stew's suggestion, "Have you got a regular SD receiver you can hook up to one of your dish lines to check those 119's? If you can confirm those missing 119's on any other receiver, there's nothing else to suspect but a bad LNB, including its internal multi-switch."

here's the transponder results with a straight line w/o the multi-switch, to a tivo r10 standard tivo dvr.

119 still has no evens w/o the multi-switch, just like the directv hd-dvr did w/o. notice too how the 110-12 finally gives me a reading, instead of zero.

so......does this mean the tech needs to be told it's likely a bad lnb & it's own multi-switch? anything else i need to test before his saturday am visit?

110-
8- 91
10- 87
12- 90

119-
22- n/a
23- 45
24-32- 0

101-
remained the same with all being good.
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Looking forward to a follow-up Saturday, rb....
I, too, am missing the even transponders on 99c. However All the other satellite transponders are 80s or 90s (the ones that are supposed to be). I am not missing any channels. How can I call for service (replace multiswitch?) on a satellite that isn't "official" ??
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