I am not sure why you are having a problem. I am watching it fine.
Login to DIRECTV.com and go to the bottom and select "sound & picture". Then select "Please Call Customer Service X745". Then select "clicking here" link and that will get you to the screen so you can refresh your service.
Login to DIRECTV.com and go to the bottom and select "sound & picture". Then select "Please Call Customer Service X745". Then select "clicking here" link and that will get you to the screen so you can refresh your service.