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I had a similar experience after an installation where the installer failed to use the mono-poles. I didn't think much of it until we started having some very windy days causing signal fluctuations. They told me it was out of warranty as well and I suggested that it was an improper installation. After a short wait on hold, the kind young lady returned and set up an appointment for a "re-install". I do not have the protection plan. I was not charged for their what turned out to be a total re installation. Been good since, better after I tweaked the dish:)
 
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