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Missed recordings, brain dead dvr

4241 Views 88 Replies 14 Participants Last post by  Lee L
Today I was watching a recording at 1:38 pm when I realized that the Nascar race that I had scheduled for recording at 1:30 pm had not started to record. I changed to channel 72 where the race was starting. Checked the todo list and the race was listed as recording but it was not recording. Above the race in the todo list was Are You Smarter Than A Fifth Grader listed as scheduled to record yesterday. Checked the My Playlist and no nascar. Checked history and found three other programs canceled error 13 program no longer available. One was the season finally of Stargate Atlantis. Restarted and the race started to record. But no entries anywhere for Are You Smarter Than A Fifth Grader. Just lost that one altogether. How brain dead does a dvr have to be to have an entry in the todo list for yesterday.
By the way it’s a HR21-700 running 255 nr.
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bdcottle said:
Today I was watching a recording at 1:38 pm when I realized that the Nascar race that I had scheduled for recording at 1:30 pm had not started to record. I changed to channel 72 where the race was starting. Checked the todo list and the race was listed as recording but it was not recording. Above the race in the todo list was Are You Smarter Than A Fifth Grader listed as scheduled to record yesterday. Checked the My Playlist and no nascar. Checked history and found three other programs canceled error 13 program no longer available. One was the season finally of Stargate Atlantis. Restarted and the race started to record. But no entries anywhere for Are You Smarter Than A Fifth Grader. Just lost that one altogether. How brain dead does a dvr have to be to have an entry in the todo list for yesterday.
By the way it's a HR21-700 running 255 nr.
I'm sure you don't want to hear this, but if a show doesn't record, it's usually caused by operator failure, not the HR. You have to check the "To Do" list constantly if you have a lot of series links.

Stay calm,

Rich
rich584 said:
I'm sure you don't want to hear this, but if a show doesn't record, it's usually caused by operator failure, not the HR. You have to check the "To Do" list constantly if you have a lot of series links.

Stay calm,

Rich
I will disagree with you Rich. My HR21-700 has missed recording thing and when I go into history it usually will show "Recording not made due to unspecified error". On some shows I have reverted to doing show by show recordings and the error rate is a lot less then when I have tried to do a season pass.
seern said:
I will disagree with you Rich. My HR21-700 has missed recording thing and when I go into history it usually will show "Recording not made due to unspecified error". On some shows I have reverted to doing show by show recordings and the error rate is a lot less then when I have tried to do a season pass.
When you do a show by show recording by pressing the "Record" button on the show on the guide you get to see the "R" on each show.

When you have series links, the problems start up. I agree with you. But if you take the time to check the "To Do" list each day (I know this is a hassle, but I do it with four 20/21s every day and my son does it with his and, hopefully my wife does it with hers). Do this and I am sure you will see the problems before you miss the shows. When you see the programs that will NOT record, you need to change the "Priority List".

Rich
Rich, even checking the To Do list is no guarantee. It hasn’t happened lately, but I have had missed recordings with an “Error (13)” or a similar useless code in the history that looked fine in the To Do list. This was a fairly widespread problem with American Idol last season when Fox kept shifting the schedule around by a few minutes. Once I actually checked it minutes before the start of the show and all was good. I watched it live, but it did not record. Oddly enough, another of my HR20’s with the same scheduled SL for American Idol recorded just fine. It seems that late guide data changes can cause some conflicts with scheduled recordings. Like I said, I haven’t had this happen lately, so maybe it’s been fixed in a CE, but I definitely don’t believe it’s operator error or even anything the operator even could fix other than being there live to press the record button at the start of the show.
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rudeney said:
Rich, even checking the To Do list is no guarantee. It hasn't happened lately, but I have had missed recordings with an "Error (13)" or a similar useless code in the history that looked fine in the To Do list.
Huh. I've never had an "Error" message of any kind on my "To Do" list or in my "History".

I really don't get this. I've been recording on 20s since the fall of 06 and every time I've had a missing recording or a screw up with recordings, it's been my fault. That's why I check my list every day. When all the new shows are out and I have them properly lined up, I should be able to just check once in a while.

Well, Rodney, now that I've made that statement about never getting error messages, I wonder how soon I'll get one?

As for "operator error", in my case I don't mind admitting I screwed up. When my wife lost the first Survivor, she was outraged at the HR she was using. My son checked it and told her what she had done wrong and then she came to me and I showed her the same thing and explained how the To Do list depended so heavily on the Priority list. But, in the back of her mind, I'm sure she's convinced the HR screwed it up for her.

Rich
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rudeney said:
Rich, even checking the To Do list is no guarantee.
I just reread your post and had to laugh at the word guarantee used in the context of HRs. Nobody can possibly guarantee the things will turn on tomorrow much less guarantee the things will record properly. :lol:

I always appreciate a good chuckle, thanx.

Rich
bdcottle said:
Today I was watching a recording at 1:38 pm when I realized that the Nascar race that I had scheduled for recording at 1:30 pm had not started to record. I changed to channel 72 where the race was starting.
I know this doesn't help about your problem but why are you watching the race on 72? The channels in the 70s were converted to MPEG4 a couple months ago which are at their "normal" channel numbers now. Don't use the 70s anymore as they will be turned off soon anyway.

Good luck.
I go with Rodney. I check my to do list daily to be sure what I want is scheduled. This is no, as Rodney said, no guarantee that it will show a problem, Like my issues with missed recording, the list shows them with either the r or rr as well as the guide having the correct marking. Usually you see error xx in the history.
Rich, good job of blaming the victim. Maybe you should reread my first post.
Checked the todo list and the race was listed as recording but it was not recording. There was no recording in progress and was 8 min after the start of the program. Above the race in the todo list was Are You Smarter Than A Fifth Grader listed as scheduled to record yesterday. There should never be anything in the todo list with a start time of yesterday. That is just bad programming. This is not the first time this has happened to me. Caught it doing the same thing 3 weeks ago to an episode of Mythbusters.
bonscott87 said:
I know this doesn't help about your problem but why are you watching the race on 72? The channels in the 70s were converted to MPEG4 a couple months ago which are at their "normal" channel numbers now. Don't use the 70s anymore as they will be turned off soon anyway.

Good luck.
There is a problem with the mpeg4 showing of Nascar on ESPN. About once a min on a camera change the picture will freze for about 1 to 2 secs. And in racing a pass can be missed. There are several threads on this problem. The mpeg2 channels don't have this problem so I'll watch them till they fix this.
http://www.dbstalk.com/showthread.php?t=138227&
bdcottle said:
Rich, good job of blaming the victim. Maybe you should reread my first post.
Checked the todo list and the race was listed as recording but it was not recording. There was no recording in progress and was 8 min after the start of the program. Above the race in the todo list was Are You Smarter Than A Fifth Grader listed as scheduled to record yesterday. There should never be anything in the todo list with a start time of yesterday. That is just bad programming. This is not the first time this has happened to me. Caught it doing the same thing 3 weeks ago to an episode of Mythbusters.
I did read that the first time thru. I've never seen that happen and didn't know what to say or think about it. I do know that if there is a conflict, I usually find it before it is time to record the conflicted show.

I just checked the history on the 21-700 in this room and have no error indications at all. I'll check the other ones later.

Have you tried to force a download of the NR? Your problem sounds software related. If you are seeing "yesterday" in the To Do list, that is either the software or a really bad box. What else could it possibly be? Try forcing a download of the software. Or were you having these problems on the previous NR too? If you were, I wouldn't expect the next NR to correct it.

Is this the only HR you have?

Rich
rich584 said:
I did read that the first time thru. I've never seen that happen and didn't know what to say or think about it. I do know that if there is a conflict, I usually find it before it is time to record the conflicted show.

I just checked the history on the 21-700 in this room and have no error indications at all. I'll check the other ones later.

Have you tried to force a download of the NR? Your problem sounds software related. If you are seeing "yesterday" in the To Do list, that is either the software or a really bad box. What else could it possibly be? Try forcing a download of the software. Or were you having these problems on the previous NR too? If you were, I wouldn't expect the next NR to correct it.

Is this the only HR you have?

Rich
yes this is the only hr i have.
there was no conflict
it was the only show scheduled to record at that time.
the timers just flat failed to start.
the todo list was correct.
the guide showed the correct icons
i think this is a memory leak.
bdcottle said:
yes this is the only hr i have.
there was no conflict
it was the only show scheduled to record at that time.
the timers just flat failed to start.
the todo list was correct.
the guide showed the correct icons
i think this is a memory leak.
I think you have a bad HR. That "Yesterday" listing would scare me more than anything else you've reported.

If you try to get a replacement, they are going to try and get you to reformat the HD. If you do that, you won't get a replacement until you have the same problems again. I'd tell them I did it a couple of weeks ago and it is still having the same problem. Can't hurt to get a replacement. If the problems reoccur, at least you'll know the HR is not the problem.

You don't have a multi-switch, do you? Just curious, I don't think a bad switch could cause your problems.

I would force a software download and see if that helps. Know how to do that?

Rich
On my HR21-700 this did not start happening until 255 was sent out. I am waiting for the next NR which shouldn't be too much longer since our intrepid testers got a release candidate this week.
rich584 said:
I'm sure you don't want to hear this, but if a show doesn't record, it's usually caused by operator failure, not the HR. You have to check the "To Do" list constantly if you have a lot of series links.

Stay calm,

Rich
So, all those Blue's Clues missed recordings are my fault. There were no priority issues as it was the only thing set to record. The device setting my To Do list to empty and erasing all upcoming recordings after I made the mistake of using m.directv.com was my fault too?

Actually, you're right...every time the HR2x series fails to record something it is the operator's fault...if they were the person foolish enough to trust the device to perform as it should.
bdcottle said:
yes this is the only hr i have.
there was no conflict
it was the only show scheduled to record at that time.
the timers just flat failed to start.
the todo list was correct.
the guide showed the correct icons
i think this is a memory leak.
Have you done a restart? Obviously something is wonky with your guide data. A restart should force it to refresh and may solve the problem in the future. If it keeps happening then I'd get a replacement.
I think it's two restarts in a row that are requires to refresh the guide data. It will cache on the first.
Really??? I have to check the to do list every day??? No Thanks. The DVR has flaws and the error we are talking about has been around for 2 years.
rich584 said:
I just reread your post and had to laugh at the word guarantee used in the context of HRs. Nobody can possibly guarantee the things will turn on tomorrow much less guarantee the things will record properly. :lol:

I always appreciate a good chuckle, thanx.

Rich
Well, I really wasn't trying to play a game with semantics, but, as they say, "It is what it is!" :) Seriously, though, I've done my share of boneheaded things that cause a recording to be missed or erroneously deleted, but there are problems that have prevented recordings that were beyond my control, even when everything looks great in the To Do list and the Prioritizer. Luckily they don't occur very regularly, though.
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