Movers confirmation not showing relocating existing hd-dvrs

1081 Views 5 Replies 3 Participants Last post by housemr, Aug 2, 2012

housemr

Discussion Starter · Aug 2, 2012

per a hall of fame user in another thread (http://www.dbstalk.com/showthread.php?p=3057704#post3057704) it was suggested i ask this in a new thread to get some help

i called back after being told in the above thread that i could have a hr34 even though i dont have a samsung tv. i was able get a hr 34 instead of just a hd-dvr box. the csr rep cancelled the original order (instead of modifying it for some reason) and then rescheduled the movers install to the same date and time that i had before but with a new order #.

now the issue seems to be the csr didnt add Relocating my Existing 3 HDDVR IRD on the orders. i called back a few hours later and and was told everything was fine. well this morning i got a confirmation of order email from directv showing a slimline dish and no listing of relocation of existing dvrs.

what should i do now as two csrs have told me everything is setup correctly? why did the first order confirmation have relocate existing and the second order does not? please help as i dont want the installer to show up with a swm and lnb that doesnt support all my tuners and not be able to complete the install.

old email confirmation

new email confirmation

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The Merg

· #2 · Aug 2, 2012

The CSR cancelled the orignial order as it is just easier for them to recreate a new order.

As for the line items, I would call back up again and speak to a CSR. Do not mention the orignal order at all. Just discuss how you have a Movers Connection order pending and when you got the confirmation today you noticed that it only has the HMC HD DVR on it and does not list the relocation of your other 3 DVRs. If a line item is not on the order, it will not be done.

- Merg

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housemr

Discussion Starter · #3 · Aug 2, 2012

The Merg said:
The CSR cancelled the orignial order as it is just easier for them to recreate a new order.

As for the line items, I would call back up again and speak to a CSR. Do not mention the orignal order at all. Just discuss how you have a Movers Connection order pending and when you got the confirmation today you noticed that it only has the HMC HD DVR on it and does not list the relocation of your other 3 DVRs. If a line item is not on the order, it will not be done.

- Merg

i figured that is what i would have to do. last night when i did that the csr said everything for your relocation is there and "our system displays things differently each week and that is why your current hd-dvr are not on there. The problem when i call the movers line and click the option to change or modify a movers it takes me to a regular csr and not a movers csr

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housemr

Discussion Starter · #4 · Aug 2, 2012

i think everything is good now unless i am misssing something. all three boxes that are being moved, new hr 34 hmc, and i am guessing mrv is the same as the whole home dvr. am i missing anything?

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trh

· #5 · Aug 2, 2012

Looks good. You're going to need a SWM16, but that won't show up on your paperwork. Or the appropriate LNB. When the installer arrives, go through his work order and verify everything. And try and steer him away from any 8-way splitters.

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housemr

Discussion Starter · #6 · Aug 2, 2012

trh said:
Looks good. You're going to need a SWM16, but that won't show up on your paperwork. Or the appropriate LNB. When the installer arrives, go through his work order and verify everything. And try and steer him away from any 8-way splitters.

thanks

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