I moved in summer, put my account on suspension until I found a home. Also did movers connection on install, I only paid for the pole mount or wall fish...not sure which lol. I received a swim set up and a broadband adapter and reactivated 2 HR24's and 1 H24...They did the reactivation. I had a clean account no balance and after reactivation I paid bill same time of the month as I always do and was charged a late fee...it was not even thirty days. I was credited back and apologized to.