Discussion Starter · #1 ·
I have a customer who is having a hard time getting a straight answer from DISH CSRs. I have made the move personally about 3 years ago, so don't understand the confused approach from DISH. The only thing I can determine is that when the customer attaches the hard drive it says not authorized, which tells me the 722K hasn't received the authorization string from DISH and that seems to be the crux of the problem. Any thoughts? They also told him to unplug his receiver from the wall to do a hard reset so it would download L7.52. I don't know if L7.52 is in a full release yet, so betting a download on a hard reset seems a little unorthodox.