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Tech came out on Monday to install a new HD-DVR (yeay, thanks Directv for a refurbed HR21!) and whole-home. The HR21 replaces an H20 and complements my HR23 that I have in another room.
He put in an 8 way splitter outside by the dish (left a mess of cables also), and a power inverter attached to the HR21. One coax going out towards the dish, the other end going into the HR21.
Downstairs he installed the new DECA 2 device onto the HR23. Cat5 cable is plugged into the top ethernet port on the HR23 with the othe end going into the DECA. COAX comes out of the HR23 into the Deca and the other end goes out to the dish. Bottom Cat5 port on HR23 goes to my router.
Both DVRs have one coax going into them where before the HR23 had two. I guess two are no longer needed if you have MRV.
DECA has a flashing orange light which resembles a hexagon inside a circle - maybe represents a coax cable?
I get an error on the DVRs, both of them that says 'no networked DVR found'. It does say 'Whole Home is Authorized'. Playlists are shared.
I've reset the HR23 and the Power Inverter, reseated all cables, verified IP address on the HR23. I can also download ondemand from the internets so that appears working.
The Installer said whole home will take 24 hours to work after install so he couldnt demonstrate that it was working when he was onsite.
Questions:
Is it connected correctly?
Was I dumb to believe the guy that it took 24 hours for it to work?
Do I have to set up any IP addressing on the HR21 since the MRV network is all coax?
Next steps before I call D*?
He put in an 8 way splitter outside by the dish (left a mess of cables also), and a power inverter attached to the HR21. One coax going out towards the dish, the other end going into the HR21.
Downstairs he installed the new DECA 2 device onto the HR23. Cat5 cable is plugged into the top ethernet port on the HR23 with the othe end going into the DECA. COAX comes out of the HR23 into the Deca and the other end goes out to the dish. Bottom Cat5 port on HR23 goes to my router.
Both DVRs have one coax going into them where before the HR23 had two. I guess two are no longer needed if you have MRV.
DECA has a flashing orange light which resembles a hexagon inside a circle - maybe represents a coax cable?
I get an error on the DVRs, both of them that says 'no networked DVR found'. It does say 'Whole Home is Authorized'. Playlists are shared.
I've reset the HR23 and the Power Inverter, reseated all cables, verified IP address on the HR23. I can also download ondemand from the internets so that appears working.
The Installer said whole home will take 24 hours to work after install so he couldnt demonstrate that it was working when he was onsite.
Questions:
Is it connected correctly?
Was I dumb to believe the guy that it took 24 hours for it to work?
Do I have to set up any IP addressing on the HR21 since the MRV network is all coax?
Next steps before I call D*?