My "D" Start date

7762 Views 71 Replies 37 Participants Last post by CurtP, Feb 29, 2012

MrDad0330

Discussion Starter · Feb 20, 2012

I became a customer of D on May 28, 1995. I purchased the system from Sears and put the dish up myself. This was even back in the USSB days and even before D had its one millionth customer. I have been a loyal D customer since and now have 4 HR's and 2 H receivors in my home with the whole home Deca system and love it.
My frustration is that D continues to say that I am a loyal customer since 1999 and not 1995. They tell me I must have been an old PrimeStar customer which isnt true. I am proud to be part of D for over 16 years now. I was part of the orginal bunch that jumped on this new technology. To me, telling me I started in 1999 is like someone telling you that you were born four years later than you were. It's really no biggie but I take pride I was one of the pioneer customers of D. How can I ever get them to get my records straight? At that time, your acct # was what customoer count you were to D. My accout number is 700xxx so I know i was on board before they hit a million. Talking to the CSR's is like talking to bricks about this...
Any suggestions..??

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dpeters11

· #2 · Feb 20, 2012

I've heard of others having the same problem. Haven't heard of a correction.

Alan Gordon

· #3 · Feb 20, 2012

MrDad0330 said:
I became a customer of D on May 28, 1995. I purchased the system from Sears and put the dish up myself. This was even back in the USSB days and even before D had its one millionth customer. I have been a loyal D customer since and now have 4 HR's and 2 H receivors in my home with the whole home Deca system and love it.
My frustration is that D continues to say that I am a loyal customer since 1999 and not 1995.

Join the club...

I joined DirecTV the same year as you (1995). Bought it at Lowes, and the DIY install kit at Sears. However, according to DirecTV, I have only been a customer since 2005.

My situation is most likely due to the fact that sometime after being a DirecTV/USSB customer, our service started being billed by Pegasus, and apparently DirecTV doesn't think of us as a "TRUE" customer even though we WERE DirecTV customers... only with the joy of being forced to pay (extra money to) a third-party to receive said service.

I get angry every time someone at DirecTV thanks for me being such a long-time customer... even though I've been a customer of theirs for 10 years longer than what I'm given credit for.

~Alan

sigma1914

· #4 · Feb 20, 2012

Send a well written email to: [email protected] and explain everything. Maybe they'll help, but I don't know.

Alan Gordon

· #5 · Feb 20, 2012

sigma1914 said:
Send a well written email to: [email protected] and explain everything. Maybe they'll help, but I don't know.

I doubt it, but you know, I may do that anyway...

The venting might help anyway...

~Alan

MrDad0330

Discussion Starter · #6 · Feb 20, 2012

Alan,
How did you get your "Directv Customer since 1995" bottom banner added to your post? Wow I guess Im not the only one with the same issue. I was never 3rd party like you though, always D and USSB in the begining...

MrDad0330

Discussion Starter · #7 · Feb 20, 2012

Thanks Stigma, I will try that.

MrDad0330

Discussion Starter · #8 · Feb 20, 2012

DirecTV SUBSCRIBER since 1995! LOL

Alan Gordon

· #9 · Feb 20, 2012

MrDad0330 said:
Alan,
How did you get your "Directv Customer since 1995" bottom banner added to your post? Wow I guess Im not the only one with the same issue. I was never 3rd party like you though, always D and USSB in the begining...

Click on UserCP at the top of the page, and then click on Edit Signature on the left hand side of the page. Design it however you'd like...

Just be glad you're only four (4) years off. I'm ten (10) years off...

~Alan

Old_School

· #10 · Feb 20, 2012

Alan Gordon said:
Bought it at Lowes, and the DIY install kit at Sears.

I miss them old days..lol wish they would bring them back but, i guess with the technology they have today it be a nightmare for the average joe public and D to have it that way...

Alan Gordon

· #11 · Feb 20, 2012

Old_School said:
I miss them old days..lol wish they would bring them back but, i guess with the technology they have today it be a nightmare for the average joe public and D to have it that way...

I miss the programming pricing...

Aside from that, I don't really have many complaints.

~Alan

zimm7778

· #12 · Feb 20, 2012

Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?

David Ortiz

· #13 · Feb 20, 2012

If it's worth keeping track of, it's worth getting it right.

Alan Gordon

· #14 · Feb 20, 2012

zimm7778 said:
Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?

Not jerky or difficult...

For me, it's two-fold.

For one, it's just annoying when I'm being thanked for being such a good long-time customer, and they're disregarding 10 years I was paying them every month. :nono2:

David Ortiz states it very well below:

David Ortiz said:
If it's worth keeping track of, it's worth getting it right.

Second of all, I would imagine that the 10 years for me, and 4 years for MrDad0330 would at least have some effect on the discounts as well. Not that I ask for them often enough that it should make much difference, but it'd be nice to have those years counted for those times when I do.

~Alan

treecastle

· #15 · Feb 20, 2012

The good old days? Yeah maybe

My system came from Circuit City and cost around $1,000 (as I recall) for self install. The programming cost was very reasonable although I had to pay both USSB and DirecTV. Later, getting a second receiver turned into a little challenge getting someone to sell it. My age must be catching up to me because I'll be damned if I can remember the year I got it

wallfishman

· #16 · Feb 20, 2012

Alan Gordon said:
Not jerky or difficult...

For me, it's two-fold.

For one, it's just annoying when I'm being thanked for being such a good long-time customer, and they're disregarding 10 years I was paying them every month. :nono2:

David Ortiz states it very well below:

Second of all, I would imagine that the 10 years for me, and 4 years for MrDad0330 would at least have some effect on the discounts as well. Not that I ask for them often enough that it should make much difference, but it'd be nice to have those years counted for those times when I do.

~Alan

I think for guys like you dtv should give a credit , say 100 dollars a year just to keep you. They invest so much in new customers giving them everything under the sun just to have them quit after 2 years. Long timers should get a better deal then they get in my opinion.

carl6

· #17 · Feb 20, 2012

Another Sears system back in the mid 90's. Customer number is six digits starting with 1xx,xxx, which by MrDad's definition means I was in the first 200,000.

But, I dropped service for a couple of years and then re-started, so I've only been a "current" and continuous customer since re-starting in 2005.

spartanstew

· #18 · Feb 20, 2012

zimm7778 said:
Not to be difficult or a jerk but what does your anniversary date/year actually matter? I mean I get if you get some sort of discount because of your time with the company but if you don't, why does it matter?

It puts a slight stigma on an otherwise cool achievement.

LameLefty

· #19 · Feb 20, 2012

Bought my dual-LNB two-receiver system from HH Gregg for about $700 in early 1997. Self-installed when my house was finished in April '97 and been a customer since then, aside from a brief period during my divorce which I refer to as "The Interregnum." :lol: As far as I know though, I have never gotten anything that indicates when Directv believes I became a customer.

Rockaway1836

· #20 · Feb 20, 2012

LameLefty said:
Bought my dual-LNB two-receiver system from HH Gregg for about $700 in early 1997. Self-installed when my house was finished in April '97 and been a customer since then, aside from a brief period during my divorce which I refer to as "The Interregnum." :lol: As far as I know though, I have never gotten anything that indicates when Directv believes I became a customer.

A few years back they sent out cards with a " customer since "date and account number. Mine says 12/95 and my number is 2 million and change.

1 - 20 of 72 Posts

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