My H20-600 is working fine, but I wish they'd replace it with an HR2x...
My H20-600 is being recalled
I bought an H20-600 last year at Costco. After running it in my living room for a month, I decided to get an additional HDDVR instead, so I replaced the H20 with a HR20. I put the H20 in the basement back in the original box.
Fast forward to yesterday. I got a new HDTV for the bedroom. I pulled the H20 out of the box in the basement and reactivated it. Directv was very helpful as normal. However, while I was getting the box online, I was told that this model receiver is being recalled because it suddenly fails. According to the rep I talked to, this model receiver has had sudden failures and the decision was made to replace the boxes with refurbished H21's or a different model of H20.
After I got the box online and working, I was forwarded to another department which I had to wait on hold for about 10 minutes. The rep who took my call initially waited on hold with me. When I finally got through, the rep gave all my information to the rep in their "recall" department. I was told what would happen. A box would show up on my doorstep, I would take the refurbished H unit out of the box, and put my H20-600 in the box and ship it back. I wouldn't be charged extra for it so long as I got the return out the door in 30 days.
They also said this was a new process and nothing could be shipped for a couple weeks. This tells me this just was started if they are still getting the process down. I don't know if this affects all H20-600s or just certain serial numbers or what. Just that I am affected and if they are recalling my unit, who knows how many units will be recalled.
Hope this helps someone.
Fast forward to yesterday. I got a new HDTV for the bedroom. I pulled the H20 out of the box in the basement and reactivated it. Directv was very helpful as normal. However, while I was getting the box online, I was told that this model receiver is being recalled because it suddenly fails. According to the rep I talked to, this model receiver has had sudden failures and the decision was made to replace the boxes with refurbished H21's or a different model of H20.
After I got the box online and working, I was forwarded to another department which I had to wait on hold for about 10 minutes. The rep who took my call initially waited on hold with me. When I finally got through, the rep gave all my information to the rep in their "recall" department. I was told what would happen. A box would show up on my doorstep, I would take the refurbished H unit out of the box, and put my H20-600 in the box and ship it back. I wouldn't be charged extra for it so long as I got the return out the door in 30 days.
They also said this was a new process and nothing could be shipped for a couple weeks. This tells me this just was started if they are still getting the process down. I don't know if this affects all H20-600s or just certain serial numbers or what. Just that I am affected and if they are recalling my unit, who knows how many units will be recalled.
Hope this helps someone.
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I bet everyone would be happy if they did that.paulman182 said:My H20-600 is working fine, but I wish they'd replace it with an HR2x...
They are recalling the H20-600 models, but not all of them. There is a sticker that is on the bottom of the reciever that indicates if it is good or not. The sticker should read ECO(I think its that) 2.0. I just look for the 2.0 on the sticker. We are supposed to swap all H20=600's w/o the 2.0 sticker, anytime we see them.
Yup 2.0 can stay, all others including the ones without stickers have to go.gen2rx7 said:They are recalling the H20-600 models, but not all of them. There is a sticker that is on the bottom of the reciever that indicates if it is good or not. The sticker should read ECO(I think its that) 2.0. I just look for the 2.0 on the sticker. We are supposed to swap all H20=600's w/o the 2.0 sticker, anytime we see them.
Who makes the 600s btw?
Thanks for the info. I knew nothing about this and I appreciate the extra info. I don't think my receiver will have a problem lasting for a few weeks until the replacement gets here. I don't expect the replacement for a few weeks because the rep said they were still working on the process. Actually, it sounds like this has been going on for a while. Maybe they don't have an refurbished units or something like that.
Thanks again!
Thanks again!
Who's taking the fall for this one? D* or LG ?Stuart Sweet said:Manufacturer -600 is LG.
That would stink to give it up and end up with an H-21 without the tuner. A crying shame they can't do something to make the H-21/H-23 compatible with the AM-21 tuner.
Well, they just "might be" someday.jtcrusader said:That would stink to give it up and end up with an H-21 without the tuner. A crying shame they can't do something to make the H-21/H-23 compatible with the AM-21 tuner.
To me, it doesn't matter. I get HD locals so I don't need a tuner. I have one on my main HR20 with a small set of rabbit ear antenna, but I just don't use it.jtcrusader said:That would stink to give it up and end up with an H-21 without the tuner. A crying shame they can't do something to make the H-21/H-23 compatible with the AM-21 tuner.
So you are saying that if my h20-600 does not have a sticker it needs to be replaced. I cant find a sticker on the bottom of the unit at all, were on the bottom should it be?
I have an H20-600 with no sticker. It is an owned receiver. Are they replacing owned receivers with owned receivers? I wonder.
I'd rather have an H21 for the network connection it has.
I'd rather have an H21 for the network connection it has.
I asked DirecTV about this a couple of weeks ago. If i remember it wasn't a safety issue, but a wierd 741 message (or similair) that would just pop up.
They will get my 600 when they can pry it out of my cold dead hands...or whenever it bricks, whichever is first.
If it doesn't have a ECO 2.0 sticker, your -600 days are numbered. And those numbers are low.jtcrusader said:They will get my 600 when they can pry it out of my cold dead hands...or whenever it bricks, whichever is first.
Hadn't heard about this. I know that my first H20-600 (my first HD receiver) is around 2 years old now. It has had no problems. And I have one that's about a year old, also no problems. If these units are affected, will DirecTV contact us, or will we need to contact them.
BTW, I'll check for stickers on both when I go downstairs later.
BTW, I'll check for stickers on both when I go downstairs later.
Freaking "lovely"!RobertE said:If it doesn't have a ECO 2.0 sticker, your -600 days are numbered. And those numbers are low.
No sticker on mine. I will be HOSED without the OTA tuner that is in the 600. Anyone have "options" for those of us who have no desire to get the HR-series plus the AM-21?
No sticker on mine, guess it is saying bye-bye.
If I talk to them on the phone about it, I'll see how much they'll take to swap it with an HD DVR.
If I talk to them on the phone about it, I'll see how much they'll take to swap it with an HD DVR.
If you haven't you may want to add a laptop cooler to the -600 to help deal with the heat issue.jtcrusader said:Freaking "lovely"!
No sticker on mine. I will be HOSED without the OTA tuner that is in the 600. Anyone have "options" for those of us who have no desire to get the HR-series plus the AM-21?
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