Ok,
We built a new house and had directv install the AT9 dish at the new house. They were suppose to bring an HR20 back when they moved us. Short story on that is they didn't show up for the initial install (installer had an accident or so they say). DirecTV tells me that the HR20 on the order is the real holdup since it is backordered. They remove it from the order and the installer comes out last sunday. Puts the dish up and brings two multiswitches (6x8 zinwells I believe), and brings me an H20 to use until the HR20 is available).
Anyway some feedback on the install.
Installer mounts dish on side of brick. He did NOT do the calibration as detailed on the DirecTV videos. He just calibrated 101 and 119, and didn't touch that dither lock to fine tune the azimuth. He claimed that doing that is not needed and directv is just feeding people a line of bull on that step!!!!
He takes the two multiswitches and connects the dish outputs to the four inputs of the first switch. Then he connects the first four outputs of the first multiswitch to the first four inputs on the second multiswitch. The H20 is connected to an output on the first multiswitch.
I have 4 other DirecTV DVR's. (1 HR10, 3 SD units). All connected to the rest of the multiswitch outputs.
HR10 and SD units work great. H20 works fine also. Get MPEG4 locals with it.
A supervisor for the installer (Bluegrass) comes out to check my dish because I didn't like that the previous installer didn't do anything with the dither lock for fine tuning. Also wanted to be sure the multiswitches were correct.
The supervisor just connected his meter and took a reading on 101 and 119. Said they don't need to do anything else. Claimed the dither lock stuff wasn't needed as they have steamlined the process! Everything I have read and seen online seems to indicate this is not the case.
He said the multiswitch is fine also as wired. Just plug all mpeg4 devices into the four outputs on the first switch that are left.
Now for my big problem. I got an HR20 today from Circuit City. Connected it up to 2 ports on the first multiswitch.
At first when booting up it hung up when entering my zip code in the guided setup.
Upon rebooting it would hang at the "not much longer" screen for ever and not go past it. Took 3-4 reboots to get past that screen.
When I was able to get past that I was able to watch TV, but after a few minutes of changing channels it usually freezes up. Most of the time the lock ups are the GUI. You can still see live tv, but the remote no longer responds, the buttons on the HR20 don't respond either.
I basically have to reboot. Then it is a crap shoot to get past that "not much longer" screen.
I forced the download of 0xE3 and have done the reformat option, and the clear everything option from the reset menu.
I have tried not using those B adaptors (or whatever they are called) and tried different cables also.
Inevitably though it locks up. Most of the lockups the GUI doesn't respond. Sometimes it responds but I lose channels (I get GUI screens, but no channel video).
I am "supposedly" getting a replacement in 2-3 days, but I am open to any suggestions to get this thing working in case there is something I am not doing.
I was worried that my problem might be related to the multiswitch wiring or something else, and that a new unit will still face problems.
Also since I doubt I will get a new HR20 in 2-3 days, if I can do something to get this thing working, it would be great.
HELP!
We built a new house and had directv install the AT9 dish at the new house. They were suppose to bring an HR20 back when they moved us. Short story on that is they didn't show up for the initial install (installer had an accident or so they say). DirecTV tells me that the HR20 on the order is the real holdup since it is backordered. They remove it from the order and the installer comes out last sunday. Puts the dish up and brings two multiswitches (6x8 zinwells I believe), and brings me an H20 to use until the HR20 is available).
Anyway some feedback on the install.
Installer mounts dish on side of brick. He did NOT do the calibration as detailed on the DirecTV videos. He just calibrated 101 and 119, and didn't touch that dither lock to fine tune the azimuth. He claimed that doing that is not needed and directv is just feeding people a line of bull on that step!!!!
He takes the two multiswitches and connects the dish outputs to the four inputs of the first switch. Then he connects the first four outputs of the first multiswitch to the first four inputs on the second multiswitch. The H20 is connected to an output on the first multiswitch.
I have 4 other DirecTV DVR's. (1 HR10, 3 SD units). All connected to the rest of the multiswitch outputs.
HR10 and SD units work great. H20 works fine also. Get MPEG4 locals with it.
A supervisor for the installer (Bluegrass) comes out to check my dish because I didn't like that the previous installer didn't do anything with the dither lock for fine tuning. Also wanted to be sure the multiswitches were correct.
The supervisor just connected his meter and took a reading on 101 and 119. Said they don't need to do anything else. Claimed the dither lock stuff wasn't needed as they have steamlined the process! Everything I have read and seen online seems to indicate this is not the case.
He said the multiswitch is fine also as wired. Just plug all mpeg4 devices into the four outputs on the first switch that are left.
Now for my big problem. I got an HR20 today from Circuit City. Connected it up to 2 ports on the first multiswitch.
At first when booting up it hung up when entering my zip code in the guided setup.
Upon rebooting it would hang at the "not much longer" screen for ever and not go past it. Took 3-4 reboots to get past that screen.
When I was able to get past that I was able to watch TV, but after a few minutes of changing channels it usually freezes up. Most of the time the lock ups are the GUI. You can still see live tv, but the remote no longer responds, the buttons on the HR20 don't respond either.
I basically have to reboot. Then it is a crap shoot to get past that "not much longer" screen.
I forced the download of 0xE3 and have done the reformat option, and the clear everything option from the reset menu.
I have tried not using those B adaptors (or whatever they are called) and tried different cables also.
Inevitably though it locks up. Most of the lockups the GUI doesn't respond. Sometimes it responds but I lose channels (I get GUI screens, but no channel video).
I am "supposedly" getting a replacement in 2-3 days, but I am open to any suggestions to get this thing working in case there is something I am not doing.
I was worried that my problem might be related to the multiswitch wiring or something else, and that a new unit will still face problems.
Also since I doubt I will get a new HR20 in 2-3 days, if I can do something to get this thing working, it would be great.
HELP!
