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My HR34 was installed on Monday (2-13-12). The install went pretty well. I have 6 DVRs on my account so I knew it was going to be a little but of a hassle. I already had a SWM 16 switch but I wanted the HR34 and a HR24 both connected downstairs. That meant it would take 7 tuners so one splitter connecting to the SWM 16 needed only those two receivers plugged into it. I told them that up front. After they went under the house to address all that they installed the HR34 and I was unable to record a 5th program at the same time. It was original on tuner 5. After a reboot it was tuner 1 same issue.
I had to tell them look it appears to me that there are 3 boxes connected to that splitter and its overloading it with 9 tuners when only 8 are available. They go back under the house and that is exactly the problem. Then once that was fixed I had to educate them on the functionality of the box and what to look for as they had no knowledge of what it really was or did.
Tuesday (2-14-12) I came home late that night to find that I had no signal from the box. I was able to do alot of troubleshooting and determine that it was in fact an issue with the HDMI port going out. I called and was sent to Case Management where it took awhile and they wanted to send a tech. I had to laugh. I dont care if they do send one but I just felt I would have to educate them as well. Long story short after one day of having a HR34 the HDMI port is out and I am being drop shipped a replacement already. Anyone else having issues with the HDMI port? I can say that the RG6 plugging into the HR34 comes straight off the power inserter. I was not sure if that was a good idea or not. Thoughts?
I had to tell them look it appears to me that there are 3 boxes connected to that splitter and its overloading it with 9 tuners when only 8 are available. They go back under the house and that is exactly the problem. Then once that was fixed I had to educate them on the functionality of the box and what to look for as they had no knowledge of what it really was or did.
Tuesday (2-14-12) I came home late that night to find that I had no signal from the box. I was able to do alot of troubleshooting and determine that it was in fact an issue with the HDMI port going out. I called and was sent to Case Management where it took awhile and they wanted to send a tech. I had to laugh. I dont care if they do send one but I just felt I would have to educate them as well. Long story short after one day of having a HR34 the HDMI port is out and I am being drop shipped a replacement already. Anyone else having issues with the HDMI port? I can say that the RG6 plugging into the HR34 comes straight off the power inserter. I was not sure if that was a good idea or not. Thoughts?
