[HD IS MY LIFE]

I've been having reception problems for about a week, called Dish for help and they sent a tech yesterday to look at the problem. The tech spent several hours and couldn't fix the problem. The tech then tells me he has no choice but to bring a QAS member for help, Well the QAS guy came today along with yesterdays tech and after being here the whole day and changing EVERYTHING multiple times they couldn't fix the problem and had no idea of what could be causing the pixelation on my screen
Well afterwards I was giving the option of staying a member with bad reception and $20 off my bill for 1 year with a 2 year contract due to the Hopper or cancelling with contract fee waived and being credited the $200 I paid for the hopper (obviously I decided to cancel) Here's my confusement, The CSR told me I had to pay $85 for the tech visit (Even though I have the protection plan) and IT WAS MY FAULT FOR BEING CHARGED THE $85 ALONG WITH $7.99 FOR A PPV MOVIE THAT I NEVER ORDERED BECAUSE I DECIDED TO CANCEL, Doesn't make any sense. Can a Dirt Member clarify things with me by going through my account?

 

[[email protected]]

I've been having reception problems for about a week, called Dish for help and they sent a tech yesterday to look at the problem. The tech spent several hours and couldn't fix the problem. The tech then tells me he has no choice but to bring a QAS member for help, Well the QAS guy came today along with yesterdays tech and after being here the whole day and changing EVERYTHING multiple times they couldn't fix the problem and had no idea of what could be causing the pixelation on my screen
Well afterwards I was giving the option of staying a member with bad reception and $20 off my bill for 1 year with a 2 year contract due to the Hopper or cancelling with contract fee waived and being credited the $200 I paid for the hopper (obviously I decided to cancel) Here's my confusement, The CSR told me I had to pay $85 for the tech visit (Even though I have the protection plan) and IT WAS MY FAULT FOR BEING CHARGED THE $85 ALONG WITH $7.99 FOR A PPV MOVIE THAT I NEVER ORDERED BECAUSE I DECIDED TO CANCEL, Doesn't make any sense. Can a Dirt Member clarify things with me by going through my account?

Hi, I am sorry that you have had so much difficulty with your DISH account. Can you please PM me your account or phone number and I will see what I can do? Thank you!

 

[HD IS MY LIFE]

PM sent

 

[HD IS MY LIFE]

Hi, I am sorry that you have had so much difficulty with your DISH account. Can you please PM me your account or phone number and I will see what I can do? Thank you!

Thank You Very Much For Helping Me Out!!!!!
Dish needs to fire every dumbnut answering the phone and give DIRT a huge raise:nono2:

 

[Inkosaurus]

Its not that the people answering the phones are dumb they are just following business rules and processes that Dish tells them to follow on a daily basis. Break those rules a few times and get fired. Thats how it works.

Most of the DIRT team arent on the same level as the people on the phones and can do things that otherwise wouldnt be done by Dish to appease the customer(s)

 

[tampa8]

I'm interested in knowing why it can't be fixed. Was another TV tried? Was another Hopper tried, or new cabeling? I know you said everything, just wondering if you could be more specific. Thanks. Sorry you had this problem.

 

[SayWhat?]

Wild guess would be some kind of interference, EM or RF. Maybe rerouting cables would help.

 

[HD IS MY LIFE]

I'm interested in knowing why it can't be fixed. Was another TV tried? Was another Hopper tried, or new cabeling? I know you said everything, just wondering if you could be more specific. Thanks. Sorry you had this problem.

They changed everything, new dish, new lnb's, new nodes (both single and duo), new cables, new hoppers, they checked my electrical outlets, they checked different TV's (Same problem on every receiver, every TV) basically they removed everything and started from scratch. Everyone was left puzzled at the end including myself.
Don't get me wrong, I did enjoy Dish while being in service with them and I wanted to stay a member for a long time but my reception couldn't be fixed therefore I had no choice but to cancel and go back To Directv. Dish does have to do a better job with their phone CSR's including their supervisors (Very disrespectful supervisor when I called the second time) thats my reason for my statement earlier