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Legend
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119 Posts
Discussion Starter · #1 ·
Hi all first I would like to ask, has there been a recent new software release for the R16 dvr. Next the issue is that the dvr is "locking" or" freezing" during recordings only. Has to be rbr'd to fix or regain control of the box.

Now this is a replacement box that is brand new and not refurbed.
Seems to me like it is a software issue or user issue. I have not witnessed the problem, everything tested out ok on the old box, the advanced diagnostics, but we replaced it anyway, now I was just informed that the issue had happened again this morning.

Any and all help appreciated, I am mobile so bear with me if any additional info requested
 

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New Member
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1 Posts
Hello im dio has some exp in dtv, its look like your problem is not software when its your will have a blue screen with error # , your problem might be any where from the dish aligment, connector corrosion, or cable bent or band connector, or bad lnb, good luck
 

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Legend
Joined
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119 Posts
Discussion Starter · #4 ·
diocif said:
Hello im dio has some exp in dtv, its look like your problem is not software when its your will have a blue screen with error # , your problem might be any where from the dish aligment, connector corrosion, or cable bent or band connector, or bad lnb, good luck
I am sorry but you are way off, it passes all internal diagnostic tests except the SMART hard drive long test, takes too long to complete that one, passed the short test though . Passes EIV on both lines at the ird inputs.

It is something external to the signal distribution system.
 

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RF Engineer
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4,324 Posts
DaaQ said:
I am sorry but you are way off, it passes all internal diagnostic tests except the SMART hard drive long test, takes too long to complete that one, passed the short test though . Passes EIV on both lines at the ird inputs.

It is something external to the signal distribution system.
If the hard drive test fails it is probably an HDD problem. Why not try reformatting the drive since you already know how to access the diagnostics menu? For a tip or two read my post in the "R15 software update" thread in this forum.
 

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Legend
Joined
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119 Posts
Discussion Starter · #7 ·
Guys, I replaced the old unit with a new one, brand new not refurbed, it did NOT FAIL any tests, I did NOT perform the long SMART test. It PASSED the short smart test. I suspected hdd problems too, BUT I have NOT been able to witness the issue, and it has apparently affected TWO different receivers.
Let me ask my first question again, has there been a new national release software for R16 receivers in the past month or so?
 
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