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Need help with Dish retailer problem

1530 Views 9 Replies 5 Participants Last post by  Chris Blount
I got my PVR501 system from a retailer on approx. Jan 15 of 2002. I liked it well and all, but then in mid-July, I bought an HDTV. Naturally I had to have a Dish6000 receiver. I bought one, and had it activated on my account swapping it out with the other one. 3 days later I get a letter from the retailer saying I was in breach of contract and owed them $300 because I had swapped out the receiver. I immediately called them, told them I was not aware of this clause but that it was entirely my fault, and called dishnetwork. DN was nice enough to credit that retailer back their commission and the retailer credited me back my $300. The retailer contract said I have to keep their receiver active for 8 months as primary.

Now 8 months are over and I called the retailer today to ask if it's now okay to change receivers. I was using the 6000 as a secondary on the acct (even though the 501 isn't even connected). But now the retailer tells me I have to wait ANOTHER 8 MONTHS before I can take that 501 off of my account. Am I wrong here or does this seem a little over the top? The retailer got his commission back, but now he's just trying to screw me. He said it doesn't matter if my contract with dishnetwork runs out next January; I would still have to pay for service with dishnetwork until mid-April of next year (when the 8 months are up).

I don't think this is the way to treat a customer; I made a mistake, but everything worked out. I got the problem fixed within 48 hours of receiver their letter and for that I am being forced to pay for Dishnetwork service for almost 5 months beyond my contract? I like Dishnetwork but if they do force me like this, they will surely not have me back as a customer ever again. Any ideas on what to do or who to call to get this straightened out? I already called Sariah Cartwright's office, but they just told me they would 'investigate' it. I hope they figure something out, but I'm not holding out any hope for it.

Thx for letting me speak [rant],

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Being a retailer I will have a lash at this one.

He is right about the 8 month thing to start with. The only danger I can see now is you breaching your contract with dish.

If there smart, most retailers will have you sign the dish contract, as well as a separate contract with them. This protects them and gives them somebody to go after for there money that dish charges them back in the event you default.

He is wrong about the second 8 months. As long as he got 8 months out of you, I don't see how he would care. All he would stand to lose would be the residuals for that receiver, but that is his tough luck.

I would take a CLOSE look at your contract. Did you sign a separate contract wiht him only? Post exactly what it says about the 8 month thing. I too think he is using the vaseline on you. As long as you stress to dish that you are upgrading your receiver, it shouldn't be a problem.

It only takes one retailer to give all the others a bad name. That is part of the reason I joined this board is too try to help customers when they need it. I'm sorry that you are getting the shaft. DBS TV is supposed to be a fun thing to have.

As I said before, post exactly what it says about the 8 month thing. It has been my experience that the retailer contracts( not the dish contracts) are really hard to enforce if it is not defined EXACTLY what the terms are. If he still says you have to wait another 8 months, change your credit card number, your checking account number, and call his bluff.

I hope this helps. I'll be waiting to hear the outcome!
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Well I don't have to eat my words very often, but when I do, I do it like a man.

Never having a chargeback, I neglected to keep up on that end of the business rules. Frapp, you are correct. The chargeback period does start over every time the receiver is dosco'd.

I have to add though, Frapp, you could have been a little more polite and less nasty about the subject. It's hateful people like you that often turn message boards into less desirable places to be.
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