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8 Posts
Hello. Back in late September/Early October our 322 receiver in our upstairs went on the fritz and we needed to get a replacement. Well Dish sent us a replacement, we went through the motions, installed the new one, ups'd the bad one back. Well we had no problems, until a few days later. The replacement receiver went bad. We had to do the same thing again, install the new one, send the old one back. This time everything went good, that is until a week or two ago. We received a letter saying Dish hadn't received our replacement receiver and we were going to be charged 199.00 bucks until they received our replacement receiver. Keep in mind I send this received back, via UPS back in mid to late October. I of course did not keep the tracking number, but I have video proof from the grocery store from where I dropped it off to have it picked up, that it was indeed dropped off and PICKED up by UPS. Now I dont know what to do. Everytime I talk to someone on the phone they have no idea what I am talking about and piss me off. I am currently on the phone waiting for some rude lady to give the phone to her supervisior, but of course, she is having a "hard time finding an available supervisior" I dont know what where to go from here. I am not paying 200 bucks for something that isn't my fault. I have VIDEO PROOF that it was picked up from UPS. What else can I do?! Please someone help!