[beauseph2006]

Hello. Back in late September/Early October our 322 receiver in our upstairs went on the fritz and we needed to get a replacement. Well Dish sent us a replacement, we went through the motions, installed the new one, ups'd the bad one back. Well we had no problems, until a few days later. The replacement receiver went bad. We had to do the same thing again, install the new one, send the old one back. This time everything went good, that is until a week or two ago. We received a letter saying Dish hadn't received our replacement receiver and we were going to be charged 199.00 bucks until they received our replacement receiver. Keep in mind I send this received back, via UPS back in mid to late October. I of course did not keep the tracking number, but I have video proof from the grocery store from where I dropped it off to have it picked up, that it was indeed dropped off and PICKED up by UPS. Now I dont know what to do. Everytime I talk to someone on the phone they have no idea what I am talking about and piss me off. I am currently on the phone waiting for some rude lady to give the phone to her supervisior, but of course, she is having a "hard time finding an available supervisior" I dont know what where to go from here. I am not paying 200 bucks for something that isn't my fault. I have VIDEO PROOF that it was picked up from UPS. What else can I do?! Please someone help!

 

[Zero327]

The next agent you talk to you need to request that an investigation be opened with UPS, a tracking number will be required in order to start tracing the package, which you don't have per your previous post so... If you cannot provide proof of delivery (no, security cameras from the local Albertson's won't qualify) then until the physical equipment is received you'll be responsible for the equipment and associated charges. Even if you get a supervisor, they won't be able to help you with this one.

The next person to post will say if a supervisor can't help you, go to the escalated issues team and speak to an "account resolution specialist" (I have no idea where that title came from because it isn't an actual title but ok) but that won't help either. Then Poke will post somewhere around here saying to e-mail the CEO address, which will receive the same response as above. Your only other option is to pay the fee. Just in case you're one of the more "creative" people that want to look for another option, there is one, but you won't like it.

 

[harsh]

Rule #1 with UPS: If it is worth more than $100, track it.

I don't think Dish keeps track of the call tags (ARS) that they issue, so they probably can't help. Unless the receiver shows up, you're stuck.

You might go back to the UPS place and see if they don't keep some sort of record. Technically, they don't have to track the ARS shipments, but they might.

 

[TreeFarm]

If the "grocery store" was an UPS agent, they will likely have the tracking number.

 

[garys]

Yes, but see how long it takes them to find the number for you.

 

[TreeFarm]

The place I ship from keeps a daily transaction log that has all the tracking numbers for the day, along with the customer names. I can't imagine any business doing otherwise. They are bound to have the occasional "You lost my package!!!" claim crop up. Those kind of records are how they protect themselves from the nut cases. All the OP should need is the date.

Wonder what form the "video proof" is in and how it was obtained?