Okay after waiting 12 days for Directv to come out and look at our setup here is my story.
The tech arrived at about 8:15. He immediately changes the multiswitch and that does not work. So he comes in and tests out the tv downstairs which is where our HR20-700 used to be and our Samsumg Directivo unit upstairs. Both are unresponsive and not detecting any signal.
He brings in a brand new (not a refurb) HR21-100 (black unit) and hooks it up in the basement. I was actually dreading this because Directv sent me this until because my HR20-700 was locking up all the times. The black unit would constantly give me a 771 or 711 error. So I sent it back to Directv and hooked up my HR20-700 again. So the tech procedes to install the new HR21-100 and sure enough it does the exact same 771 error. I had never experienced this with my HR20-700. However, the channels are coming in and the Directivo upstairs is working.
He checked all the signals coming into the house and they were fine and to the multiswitch was fine.
So after the tech saw the 771 error he goes outside to adjust the dish which made no difference. Only some of the channels were coming in. He comes back inside and says the reason I was getting the 771 error on the HD channels was because there were trees partially blocking the signal. I told him that I never had any issues with and HD channel when using the HR20-700 receiver. I told him that it had been working fine since last Sept. and only had and issue with the receiver locking up a few months agao and then the no signal issue after the electrical storm almost 2 weeks ago. He could not explain why it was working with the older box and not the newer one. I don't think it was the trees because when they originally installed my HD system they said the trees were okay, but to watch them (and pointed to a specific section) and if the branches grew a couple of feet they would need to be cut.
So after everything was working I left to go to work around 10:00. I came home and the HR21-100 in my basement is all 771 errors. Both regular and HD channels are not coming in and there is nothing but a gray screen. However, when going upstairs my Directivo is working just fine. Does anyone know WTF is going on with the unit downstairs? I am to the point where I am ready to call Directv and cancel, take the early termination fee, and go with Dish Network and hope the can provide a better HD experience. I have never had so many headaches and problems with Directv until I decided to take the HD plunge
The tech arrived at about 8:15. He immediately changes the multiswitch and that does not work. So he comes in and tests out the tv downstairs which is where our HR20-700 used to be and our Samsumg Directivo unit upstairs. Both are unresponsive and not detecting any signal.
He brings in a brand new (not a refurb) HR21-100 (black unit) and hooks it up in the basement. I was actually dreading this because Directv sent me this until because my HR20-700 was locking up all the times. The black unit would constantly give me a 771 or 711 error. So I sent it back to Directv and hooked up my HR20-700 again. So the tech procedes to install the new HR21-100 and sure enough it does the exact same 771 error. I had never experienced this with my HR20-700. However, the channels are coming in and the Directivo upstairs is working.
He checked all the signals coming into the house and they were fine and to the multiswitch was fine.
So after the tech saw the 771 error he goes outside to adjust the dish which made no difference. Only some of the channels were coming in. He comes back inside and says the reason I was getting the 771 error on the HD channels was because there were trees partially blocking the signal. I told him that I never had any issues with and HD channel when using the HR20-700 receiver. I told him that it had been working fine since last Sept. and only had and issue with the receiver locking up a few months agao and then the no signal issue after the electrical storm almost 2 weeks ago. He could not explain why it was working with the older box and not the newer one. I don't think it was the trees because when they originally installed my HD system they said the trees were okay, but to watch them (and pointed to a specific section) and if the branches grew a couple of feet they would need to be cut.
So after everything was working I left to go to work around 10:00. I came home and the HR21-100 in my basement is all 771 errors. Both regular and HD channels are not coming in and there is nothing but a gray screen. However, when going upstairs my Directivo is working just fine. Does anyone know WTF is going on with the unit downstairs? I am to the point where I am ready to call Directv and cancel, take the early termination fee, and go with Dish Network and hope the can provide a better HD experience. I have never had so many headaches and problems with Directv until I decided to take the HD plunge
