[Doug Brott]

Folks,

DIRECTV has asked me to help collect some data for the Error 22/62 issue that some of you are seeing. There is a web page set up to collect some information so that DIRECTV can better identify the problem and find a solution.

If you are having now .. or have had in the past .. the Error 22 or Error 62 problem, please visit the following website:

http://www.iamanedgecutter.com/projects/2262/default.aspx

The page is self explanatory and the data collected there will not be used in any other manner than for resolution of this problem.

If you had this problem in the past, but no longer have this problem, then please make a note in the comment section like this: "I previously had this error, but currently I do not have this error."

Thank You.

 

[Drew2k]

As of today, after three days of failing to connect, I can again connect to the internet on all receivers. However, I did not make any changes to my router configuration or home network. Data submitted with comments ...

 

[Doug Brott]

Thanks Drew .. There are some other folks claiming success now as well, so it appears that things are at least heading in the right direction

 

[oldengineer]

I submitted my info.

I got connected results twice today. However when I tried to do a Test Connection my receiver froze at 88% complete.

This is different from the previous 5 or 6 days but I don't know if its better or worse.

I can download from the http address and I can resolve the IP address using nslookup but I can't ping it. That should say something about the problem.

 

[Doug Brott]

As of today, after three days of failing to connect, I can again connect to the internet on all receivers. However, I did not make any changes to my router configuration or home network. Data submitted with comments ...

This fact points out yet another time that something outside the software have an effect on the "system."

 

[Drew2k]

Thanks Drew .. There are some other folks claiming success now as well, so it appears that things are at least heading in the right direction

We joke all the time at work that if we just wait long enough, issues will resolve themselves. Looks like that works at home, too!

I'm happy the connection is back and I didn't have to lift a finger. I'm also very happy that the survey is there, and hope everyone who had issues takes five minutes to input their information. :up:

 

[DarinC]

I filled in the survey, but the problem "fixed itself" last night. So I don't know if all the tests I did from my PC would have worked when the problem existed. Even now, however, I can't ping the address they ask you to ping. I can resolve it, but not ping it. I did put in the note about connectivity currently working, but being broken before last night.

 

[Doug Brott]

I filled in the survey, but the problem "fixed itself" last night. So I don't know if all the tests I did from my PC would have worked when the problem existed. Even now, however, I can't ping the address they ask you to ping. I can resolve it, but not ping it. I did put in the note about connectivity currently working, but being broken before last night.

pinging may not work depending on the firewall settings of that server. Glad to hear that things "fixed" themselves as that is always a good sign. Thanks for the input.

 

[Drew2k]

I filled in the survey, but the problem "fixed itself" last night. So I don't know if all the tests I did from my PC would have worked when the problem existed. Even now, however, I can't ping the address they ask you to ping. I can resolve it, but not ping it. I did put in the note about connectivity currently working, but being broken before last night.

I couldn't ping that server either, but the name did resolve to an IP address. Everything else is working though ...

 

[Groundhog45]

Well, after reading about other people having success with the network test, I gave it a try on the two boxes that I had posted on as having failed the test and I now also can connect to the internet. I'll fill in the survey. [Mod Edit: Removed Item RE: Cutting Edge]

Edit: Thanks Doug.

 

[oldengineer]

I filled in the survey, but the problem "fixed itself" last night. So I don't know if all the tests I did from my PC would have worked when the problem existed. Even now, however, I can't ping the address they ask you to ping. I can resolve it, but not ping it. I did put in the note about connectivity currently working, but being broken before last night.

It looks like my problem may be "fixed" also. I turned on my set at 5:30 AM EDST, went to Setup-Network-Test Connection and it reported back Connected. Amazing.

I am currently downloading an episode of This American Life. The download is very slow and bursty; 60 secs of no activity, 5 secs of activity, etc. It has been downloading for 2hr 15min and is only 86% complete but the good news is that it has maintained connectivity.

I'm keeping my fingers crossed.

 

[gcisko]

It looks like my problem may be "fixed" also. I turned on my set at 5:30 AM EDST, went to Setup-Network-Test Connection and it reported back Connected. Amazing.

Amazing? Not really. Someone at Directv probably rebooted something on their end. That really is the only way computer/network things fix themselves.

 

[Doug Brott]

Amazing? Not really. Someone at Directv probably rebooted something on their end. That really is the only way computer/network things fix themselves.

You must be an IT guy .. Remember, the best IT guys are the ones nobody notices

 

[oldengineer]

I spent the day redoing my network. My HR-21 box sits in the middle of the house so I moved my router there and changed the connection from Powerline to direct wired.

It made a big difference. Connected immediately. No more error 22. A 30 minute episode of This American Life (in SD) downloaded in 37 mins.

I see lots of users reporting success with the Powerline Adapters. I'm now using mine with a PC and its not a good connection. The Turbo 85 utility says I'm getting 85MBps transfers but I had to slow the speed down to 10Mb to get an internet connection. I think my house wiring and the Powerline Adapters were part of the problem.

I still think there was something in the network though. I got the Powerline Adapters on July 5 and was able to connect and download until around July 17.

Now it looks like I'm back in business. I'm keeping my fingers crossed.

Doug, should I file a follow up at iamanedgecutter?

 

[JRich7911]

I made a change to my router - turned on UPnP. Now Network Services passes, that's the good news. And I get the daily fortune. The bad news is I no longer have Media Share on my menu. All connections pass (network & internet) and I can ping the HR20 from the PC.

I have worked with networks for the last 20 years. I don't understand what Network Services means or what it is supposed to do? Can anyone explain it (preferably a moderator)?

Regarding UPnP: when I display my UPnP devices in Windows, I see 3 devices - my Netgear router, TVersity Media Server, and a Roku Soundbridge (media player). If the HR20 is trying to play in the UPnP environment, shouldn't it appear in the list? I would prefer this to be answered by a moderator or someone who really knows. Thanks.

 

[geekmom]

After the claims today that internet issues were starting to work........I tried again and this time Network Services said 'Restart Services' instead of the continuous 'Start Service' I was seeing. All is working, I pass the Network test and the Internet test; Fortune and Widgets are working :hurah:

I do not see Photos but...............I can't get my PC to share with my brand-new Playstation 3 so whether the missing Photos selection is the DVR issue or my stupid #?/**! Vista PC is still to be resolved

 

[MartyS]

Thanks Drew .. There are some other folks claiming success now as well, so it appears that things are at least heading in the right direction

Suddenly yesterday afternoon when I just decided to see if anything had changed, I can now connect on my HR21-700, and get to media share. Previously, I would get the error 22, even though I was connected to the network.

Now I have internet and network connectivity along with media share.

 

[morbid_fun]

My receiver (R22-100) suddenly is able to connect to networks services and receive the daily fortune. I have not changed anything and was unable to use the service since I got the receiver a month or two ago, but all is fine now.
Hope the situation stays this way.

 

[roywip]

I can finally have Daily Fortune and can also connect to Network Services. I changed my Sprint DSL 660 modem to bridge mode & change my Netgear WPNT834 to the static numbers and DSN numbers that were in the DSL 660 modem.
I have 2 HR20-700 and 2 HR21-100 that are all receiving the Daily Fortunes & connecting to Network Services

 

[mediaboy]

I am also able to connect to directv's network. I made no changes at all to my setup. It all worked before last firmware update then stopped working after update. I assumed they would eventually fix it and to my surprise they did fix things in short order!