[hermangerman]

Hello. I am a new D* customer. Very pleased so far.
However I'm confused about the warranty and service policies of Dish. They wanted me to pay $5.99 a month for a warranty - but I have all leased equipement - all installed by D*. Why would I pay extra for a warranty on their equipment?

 

[tnsprin]

Hello. I am a new D* customer. Very pleased so far.
However I'm confused about the warranty and service policies of Dish. They wanted me to pay $5.99 a month for a warranty - but I have all leased equipement - all installed by D*. Why would I pay extra for a warranty on their equipment?

E* (Echostar) is the convention for Dish. D* is normally DirecTv.

 

[CABill]

If you agreed to an 18 month commitment when you signed up, it came with 18 months of free DHPP. They charge $5.99 and issue a matching credit for the first 18 months. If you ddn't pick the 18 month commit, you don't get DHPP free. It covers more than the warranty on the equipment - price reduction if you have someone sent to the house and the like. If it is free, take it for 18 months. If you did no commit, the install has its own 30 day "warranty" and the receivers have a 1 year warranty. The DHPP fine print can be found at the website.

 

[hermangerman]

If you agreed to an 18 month commitment when you signed up, it came with 18 months of free DHPP. They charge $5.99 and issue a matching credit for the first 18 months. If you ddn't pick the 18 month commit, you don't get DHPP free. It covers more than the warranty on the equipment - price reduction if you have someone sent to the house and the like. If it is free, take it for 18 months. If you did no commit, the install has its own 30 day "warranty" and the receivers have a 1 year warranty. The DHPP fine print can be found at the website.

Soory if I'm dense, but after a year E* still owns the boxes, so what is the significance of a one year warranty?

 

[Stewart Vernon]

Yeah, that always gets me... though truth to tell... Dish has to replace the receiver during your 18-month commitment otherwise they would be breaking the terms of service... and once you are out of your contract, you can always leave if they didn't want to replace a receiver for you.

When push comes to serve, not replacing/fixing leased equipment is a bad business move if they want to keep a customer.... so I suspect if it ever comes to pass you'll find them willing to work with you.

 

[CABill]

For 12 months, they are obligated by the terms of the warrantee. After 12 months, I'd 2nd HDMe's "work with you". They don't want to lose a customer because their equipment failed. But DISH owning the equipment doesn't mean DISH owns the responsibility for everything that may happen. If a tree falls and breaks the LNB, is it a DISH/sub problem? Is it a DISH problem if you are burglarized or there is a power surge from a lightening strike? If a remote stops working after 2 years, you shouldn't expect DISH to replace it w/o charge. At 11 months, they'd just have a shipping charge (Auto Pay usually waives that though).

I've never leased any DISH equipment but signed up for the $1.99 extended warranty when they announced it was closing. Owned/leased, I probably wouldn't sign up for $5.99/month. That DHPP does cover more than just the receivers