[ichigo]

Two question regarding new installation appointments. Just wondering is it normal for the installer to change your installation date without a phone call or anything? I call to setup my directtv on Sunday and the CSR who took my order said they can come out on Monday to do the installation. Sounds great at first but after waiting through the hours of 8 am - noon on Monday and no call or anything I decided to give directtv a call and see what's going on. And that's when I found out it's been reschedule for Wednesday and there was no note left by the installer expect it's been change.

The other question is do they install if it have a chance of rain? since it's forecast to rain on Wednesday so will they just cancel it or does it have to actually rain?

Either way I really hope this work out since the cable is just not worth it anymore due to cost and less channels.

 

[Drucifer]

I can't image rain in San Diego would be a problem.

You should have gotten an email from DirecTV notifying you of the schedule change.

Did you double check the order to make sure everything is correct?

 

[ichigo]

Yeah I was thinking the same but rain is rain so not sure if the tech will do the installation.

As for the e-mail. got nothing zipp nada. So I make sure this time they will notify me if anything changes.

As for double checking the order yup did that too. When I first order I order the whole media center dvr with 2 hd receivers but for some odd reason they only give me the hd dvr and 2 hd recievers. So I call back right away to speak to another CSR who did in fact confirm that I was getting hd dvr not the whole media center. And I believe they cancel the first order since I got a new account number and put in the whole media center on the 2nd account. And they told me the installation will be on Monday still. And the e-mail that arrive hours later also said Monday install.

The 3rd CSR said maybe because the order was change that is why they reschedule it for Wednesday and told me he will e-mail me the new order number that says Wednesday installation. I told him the e-mail that I got for the home media center said Monday install and he couldn't tell me why it didn't say Wednesday. So far nothing yet and I doubt he will send me anything at all now. The online account order still shows Monday installation so not sure if he is telling me the truth or just wanted me off the phone. Either way hopefully it will work out by Wednesday so I can cancel my cable.

 

[Drucifer]

Yes, HMC are still in limited supply.

 

[cabletech]

In San Diego, what little rain you get, (what, average 8"/yr) if the installer does not show up then they are not a very good installer.

Tell your installer to come to the North West, litzdog and I will show them installs in the rain.

I know about SD< I was born and raised there, still have family there.

 

[ichigo]

Heh I know but you never know what the tech decided to do. So I'm really hoping they will just come and finish the job so the order can close and my billing can start. As for now the orders online still show the Feb 6 instead of Feb 8 which they said over the phone. And still no e-mail from them for the new installation date maybe it will kick in after the 6th is over. Just have to wait and see on the 8th. The only good thing about all this is they charge me twice for shipping but one didn't go through yet so My guess that is going to be cancel out which save me a phone call.

 

[ichigo]

Okay so they called me today and actually came out and install. The install took about 2 hours or so. Overall it's okay could of been a lot better. The question I have is about the Cinema Connection. The installer said to get that they have to drill a hole and run wire all over my house from the dish to the cable modem which is upstairs. Does the Cinema Connection need a line from the dish to the cable modem or does he just doesn't want to do the job? Since I'm looking on direct tv site and it can be self install and doesn't say anything about running a line from the dish to cable.

Update:

So I call direct tv the first CSR said they can send me the wireless kit for free but need the tech department to push through the order. But the tech guys want 35 or whatever it cost for the kit. Going to try to call back later and see if I get another different answer since it seems like every time I call them I get a different answer

 

[cabletech]

The connection kit is a bridge device that both the either cable AND the coax cable plug into that will allow for the internet to be set to the reciever over the coax cable.

If you do not have a coax currently in the area of your router then a cable needs to ran to that location, OR you can ran a either cable to the closest coax location and then the cinema kit can be installed.

 

[ds2992]

unfortunately the cinema kit really should have been installed when the tech was there. One reason he may not have done this is because of directv's new chargeback system for installers. If they call back into your system in this case to through the internet connection, and there system doesn't get a response from the cinema kit, The installer will be charged back for nonresponder and lose more than he gets paid to install the device. You are on the other hand eligible for the wireless cinema kit at no cost. just call back again and again till you get the right person on the phone. The install of the device is very simple.

 

[ichigo]

I got a phone call back from the local directtv office and they want to send a tech out to install it but the supervisor said that it will mess up the whole home dvr so that's why they didn't install it but if I really want it they will but at my own risk. I ask them if they can just send me the wireless kit since the online instruction is really simple but they said no since it's not their department and that they will note the account and see if the other department will send it out because the local branch is willing to send a tech out to install it. I'm going to call directv tomorrow again and see if they can just send it to me since I really don't want to wait for another tech visit since they don't know when they can send it the tech and I'll be out of town in few days. Hopefully I have better luck tomorrow.

BTW after some online search I see some users was able to just plug in their own network cat5 into the hr34 and it was able to get it to work without the kit. I know it's not supported but if it works it works. Is there a downside of it beside not supported?