updated on 11/22. Noticed audio dropout last night. Not bashing, just chiming in. I like my HR20 and I think it's far superior to Cable and my HR10-250, but there are some quirks that I'm sure D will continue to erase. Long time customer with lots of D equipment in the house, but the HR20 has been buggy. Until now, all of the software upgrades have improved my box without any complications.