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Discussion Starter · #1 ·
I had The Genie (HR 34/700) installed on Wednesday and I am having a problem with both of my iPad and iPhone apps utilizing the "voice search on screen feature".
It works mainly for the first search, and then returns a message of "technical problems", "please try again later".
Has this happened to anyone else? It's a real downer due to the new technology and my ability to use it immediately. I have gone through all of my settings and set-up options, making sure that my receivers and phone are all hooked to the same wifi networks.
Anyone ??
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Genius.
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have not seen that message. What is the verbatim
 

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Discussion Starter · #3 ·
The first one, on the app, says " I'm sorry, voice control could not be initialized"....That's when it won't even let me get to the TV screen, like now.
When I can get on, I said "Search for Seinfeld", and it found all upcoming shows. And now, I will try a second command...
"search for "honeymooners"

ERROR--Sorry, there appears to be an issue
We're sorry, we encountered a technical issue. Please try again later.
 

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Yes...I've seen that too. Trying to use voice command on my iPhone 5s results in exactly the same problem. On startup, voice command fails to initialize 3 out of 4 times. If you get it to initialize, it actually returns a result the first time you use it, after that it just says "We're sorry, we encountered a technical issue. Please try again later"

Even when it works, the results are underwhelming. When asked to "find James Bond Movies" yesterday (when 3 such movies were playing) it returned the response that it could find no James Bond movies and returned about 30 other titles. If asked to find "Bond" movies, it returned a dozen films, only one of which was actually a Bond movie and totally missed the other two that were on, and the 4 or 5 scheduled for later in the day.
 

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Discussion Starter · #5 ·
Thanks for the replies. You hit it right on the head. I'm going to keep testing it out . On my iPad last night I had three successful searches.
 

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Discussion Starter · #6 ·
Just wanted to thank everyone for the feedback.
It seems as though the app has improved, and speaking a little bit clearer, as well as with shorter, more concise commands, has helped a great deal.
 
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