New to the boards, hope to help out!

1605 Views 12 Replies 9 Participants Last post by ndole, Feb 16, 2012

BoostedBlazer

Discussion Starter · Feb 15, 2012

Hey all, been browsing around the boards here for a while and figured I would setup a post to introduce myself. My name is Matt and I work for DTV in the Case Management department. I also used to be a DTV installer and service tech. Did some telecom work for a while between the two positions and have just a good all around background in associated fields of tech. Wanted to join up and see if I can help some folks on here with getting some questions answered and issues resolved! Hope to get familiar with some of you good folks! :grin:

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1 - 13 of 13 Posts

hasan

· #2 · Feb 15, 2012

Welcome aboard!

Have fun, look forward to your input.

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Scott Kocourek

· #3 · Feb 15, 2012

:welcome_s to DBSTalk.

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Laxguy

· #4 · Feb 15, 2012

hasan said:
Welcome aboard!

Have fun, look forward to your input.

+1

Excellent first post, too!

:welcome_s

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BosFan

· #5 · Feb 15, 2012

:welcome_s Welcome!

So what does Case Management do? I assume manage cases :grin:

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Laxguy

· #6 · Feb 15, 2012

BosFan said:
:welcome_s Welcome!

So what does Case Management do? I assume manage cases :grin:

Heh! And I bet some of those 'cases' post right here in DBSTalk!

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BoostedBlazer

Discussion Starter · #7 · Feb 15, 2012

Oh I'm sure a few of them have. Our department are all licensed SBCA techs that basically handle customers who have had multiple claims in a given amount of time. I.E. a service call and an receiver ERP within say 60 days or something like that. Basically kinda root through things and ensure there isn't an underlying installation or other problem that is causing the issues. We were also usually the first department to troubleshoot new products like the HR34 and the NOMAD.

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Go Beavs

· #8 · Feb 16, 2012

Cool stuff man! Welcome to the forums. Looking forward to your contributions!

BTW, did you actually put a turbo in your SUV?

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davidatl14

· #9 · Feb 16, 2012

Welcome Aboard

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BoostedBlazer

Discussion Starter · #10 · Feb 16, 2012

Yeah actually it came with one but I've upgraded it to a ball bearing turbo and done some engine work. It's a 93 GMC Typhoon. Got a full on AV system in it with a TV in the dash and all. Love my lil pickup!

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TDK1044

· #11 · Feb 16, 2012

Case Management is awesome. if you get escalated to them, you get a pin number for your case, and a specific phone number to call your Case Manager on. They only send out the best techs, and your Case Manager follows up with you personally a few days after the tech's visit to ensure that the issue was resolved.

Love CM. And if a Case management tech comes out and works locally in your area, get his business card.

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BoostedBlazer

Discussion Starter · #12 · Feb 16, 2012

TDK1044 said:
Case Management is awesome. if you get escalated to them, you get a pin number for your case, and a specific phone number to call your Case Manager on. They only send out the best techs, and your Case Manager follows up with you personally a few days after the tech's visit to ensure that the issue was resolved.

Love CM. And if a Case management tech comes out and works locally in your area, get his business card.

Glad to hear you've had good experiences with us!

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ndole

· #13 · Feb 16, 2012

:welcome_s

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