[mhyne]

Yesterday I got the new DirecTV user interface/menu.

However, the result has been that my HR20 is now so slow, it is almost unusable. Selecting list, or guide takes about 30-40 secs to appear and moving up or down channels/recordings in the guide/list will freeze for 20-40 secs.

I called DTV and their response is that this new SW should make it faster not slower. The only help they would offer is for me to do a full factory reset (erasing all my recordings) and see if the problem persists.

I dont really want to format my DVR (wife will be pissed).

Is anyone else seeing this problem ? Any possible solutions ?

 

[Davenlr]

First 48 hours, it has to load and process all new guide data, and graphics. Give it two days, and then check the speed.

 

[davring]

My HR20's came back to full speed in a day or so.

 

[wb1205]

I am 2 days in and my HR20 is almost unusable. Hit the guide button 10 seconds later the guide comes up and works ok, but hit menu and wait another 10-15 seconds for it to fully come up. I hope another 48hrs will fix the issue.

 

[Bitgod]

Yeah, I had to laugh at the notice from DTV about the new guide after the boot up. Improved speed? O RLY? We'll see, but right now my DVR is useless. I gave up trying to navigate my program list because I got tired of a 1 minute delay. If it's not better by the end of the weekend, then this may give me the reason to start looking at other video sources.

 

[CCarncross]

It is possible that you have another issue? My HR20 flies, and my HR22's are not far behind since the upgrade to the new GUI.

 

[Jon J]

It is possible that you have another issue? My HR20 flies, and my HR22's are not far behind since the upgrade to the new GUI.

My experience is the opposite. Both my HR20s are as slow or slower than ever when responding to normal commands. Same with my HR21 and HR22. There is a speed improvement in navigating the guide. But, that's all.

 

[texasbrit]

The new guide will only speed up navigation in the guide. Speed in the rest of the system will be the same, since that code has not changed.

 

[wb1205]

I love to look of the GUI but if only the guide is sped up, then my code is shi.............zt. Been with dtv since 95 and never had my boxes be worthless. HR20 is about as fast as the the first panasonic HD receiver (10 years later I recall it being sloooooooooooooowwwwwwwwwwww). To be clear, I am a directv coolaid drinking customer, but this update has killed my boxes - no other system changes.

 

[CenturyBreak]

It's been a lot more than 48 hours for me, and all functions with the new UI are farrrr sllllllooooowwwwweeeerrrrrrrr on my HR20.

Calling up the list takes between 6 and 10 seconds!!! Other functions are similarly slow.

 

[Stuart Sweet]

I wonder if there is something wrong with the hard drive.

 

[CenturyBreak]

That's possible, but I've never seen any other symptoms of hard drive problems... everything was snappy before the new UI.

 

[Stuart Sweet]

The new UI has more diagnostic stuff.

 

[CenturyBreak]

Meaning?

 

[Carl Spock]

My HR20 is great after the new HD GUI. I, too, would suspect a hard drive problem, more for the age of the DVR than anything else. A reboot stresses a hard drive. Frankly, a hard drive that's in the neighborhood of 4 years old could fail at any moment.

 

[CenturyBreak]

In my case, the external hard drive isn't that old. The original external drive, a Free Agent Pro, was killed off by the firmware release that brought us DoublePlay. All the chugging'n'churning that started didn't play well with the lack of cooling in the FAP's design.

Oddly, my HR23 is also slower with the new UI, but only slightly... and its hard drive is < 6 months old.

 

[fullcourt81]

The new GUI has slowed down my HR20, with a year old Western Digital external hard drive in a MX1.
Playlist is slow, To Do list is slow, Guide is slow. glad I don't watch live TV, because changing channels is slow, also.
I only have 7 series recordings. I am hoping to find a solution here. Have rebooted three times since update.
Do you think that DirecTV even has an HR20 in their lab to see how slow it is?

 

[CCarncross]

Many of us have them in our "labs" as well, and I can tell you that my HR20 flies with the new HDGUI. While not quite as fast, my HR22's are also much much quicker than they were with the old SDGUI.

 

[Jon J]

Many of us have them in our "labs" as well, and I can tell you that my HR20 flies with the new HDGUI. While not quite as fast, my HR22's are also much much quicker than they were with the old SDGUI.

You report your experience. We report ours. We differ. Okay?

 

[veryoldschool]

You report your experience. We report ours. We differ. Okay?

And if "my experience" wasn't as good as others, I'd want mine "fixed" to be as good.