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Mentor
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Discussion Starter · #1 ·
I will be ordering D* in the next couple of days, and hoping to get it installed next week. We are not moving into the house for a couple of weeks, and my HD set won't be at the house. I will have a couple of small SD tv's at the house when the installer comes. Will they still do the install if they can't see a HD show? Can I waive that part of the install as long as all of the signal strengths look good? Thanks in advance.
 

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Godfather
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Be sure you ask for the component and/or HDMI cables too. The receivers aren't being boxed with them anymore. If the HD set isn't present, I doubt they'll leave the cables without you specifically asking for them.
 

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AllStar
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Cmnore said:
Be sure you ask for the component and/or HDMI cables too. The receivers aren't being boxed with them anymore. If the HD set isn't present, I doubt they'll leave the cables without you specifically asking for them.
I received an equipment order today from distributor. New, not refurbished H21-100's with component and hdmi cables. Tell installer to leave the box the receiver came in and all of the contents.............

I won't install HD in the home without the HD displays in place. Two words "Charge backs".:nono:
 

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mjtville said:
I received an equipment order today from distributor. New, not refurbished H21-100's with component and hdmi cables. Tell installer to leave the box the receiver came in and all of the contents.............
Retailers get boxes with a complete set of cables. HSP techs and HSP contractors get "NC" no-cable boxes, and are to provide appropriate cables for the TV being used.

I won't install HD in the home without the HD displays in place. Two words "Charge backs".:nono:
You got that right. I've had customers beg me to do it, and I did under the agreement that if they had any issues, they were to call me directly. Think they did? Nope. Won't do it anymore.
 

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How will you accept the equipment if you can't verify it works with your TV?

I had the same experience as IIP......no cx, his neighbor from the old address drove to the new and empty house.......I installed the III Phase dish , three SD receivers and one recorder ............noted ALL four prewired lines had shorts and were giving distorted signal.......activated all receivers with my single TV & closed the job.

Three weeks later after the move in the cx discovered he had no HD signal. He ordered the wrong dish and receivers. His neighbor just knew how to unlock the door.

By then the installation company owed me to much money to go back.

Have all the equipment present before doing the installation......don't do the installation the same day you move in.

Joe
 

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Actually, let's be more clear. I do not let my techs do the install unless:

- ALL TVs are present (one per receiver being installed)
- HDTV present for all HD receivers
- Customers have moved in and furnature is present

Why? Because when this isn't the case, there will ALWAYS be an issue that comes up. Customer doesn't know how to hook up the TV, picture doesn't look right (i.e., it's not set up for the TV), cust doesn't know how to program the remote, wife wants box on the far side of the room, etc. Any of those issues mean a charge-back, a return visit, or both, at my expense. So, it's cheaper just to reschedule the job and leave.

And, for Movers, I always recommend having the install no sooner than 2-3 days AFTER the move, and NEVER, EVER on moving day, because it will almost always get rescheduled anyway, because if you don't have everything there when I arrive, I'm outa there. And on moving day, it's NEVER there when I arrive.

If I had a dime for everytime a customer with an AM Mover's asked "the truck won't be here for a few more hours; can't you wait? Why can't you come back? We don't mind if you don't start until 8pm..." Sure, I only woke up at 6am, I don't mind starting an installation that might keep me up past midnight.
 

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AllStar
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IIP said:
Retailers get boxes with a complete set of cables. HSP techs and HSP contractors get "NC" no-cable boxes, and are to provide appropriate cables for the TV being used.

HSP's should only send those NC boxes on service calls, not on new customer installs or upgrades.
 

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IIP said:
Actually, let's be more clear. I do not let my techs do the install unless:

- ALL TVs are present (one per receiver being installed)
- HDTV present for all HD receivers
- Customers have moved in and furnature is present

Why? Because when this isn't the case, there will ALWAYS be an issue that comes up. Customer doesn't know how to hook up the TV, picture doesn't look right (i.e., it's not set up for the TV), cust doesn't know how to program the remote, wife wants box on the far side of the room, etc. Any of those issues mean a charge-back, a return visit, or both, at my expense. So, it's cheaper just to reschedule the job and leave.

And, for Movers, I always recommend having the install no sooner than 2-3 days AFTER the move, and NEVER, EVER on moving day, because it will almost always get rescheduled anyway, because if you don't have everything there when I arrive, I'm outa there. And on moving day, it's NEVER there when I arrive.

If I had a dime for everytime a customer with an AM Mover's asked "the truck won't be here for a few more hours; can't you wait? Why can't you come back? We don't mind if you don't start until 8pm..." Sure, I only woke up at 6am, I don't mind starting an installation that might keep me up past midnight.
"AMEN BROTHER':joy: :joy: :joy:
 

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mjtville said:
IIP said:
Retailers get boxes with a complete set of cables. HSP techs and HSP contractors get "NC" no-cable boxes, and are to provide appropriate cables for the TV being used.

HSP's should only send those NC boxes on service calls, not on new customer installs or upgrades.
You are asking too much!

So many boxes, so little experience........... Fly up & shirt tucked in = they are doing their best. The HSPs I have dealt with loose boxes with scan numbers and cannot find them.

Best spin = there is only so much room in trucks and you can't read the stuff on the boxes anyhow. And any inventory item will be out of stock eventually. I predict a lot of box cutting. What do you do when the suply of RCAs is not present?

Joe
 

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Discussion Starter · #11 ·
Thanks for the replies. That will help me make my decision as to when to schedule install.
 

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mjtville said:
HSP's should only send those NC boxes on service calls, not on new customer installs or upgrades.
NC boxes aren't the same as refurbs. They are new receivers but without the cables. Directv started doing it this way to save money by supplying only the cables that are needed during installs. HSPs have no choice but to send them out as this is the only type they can get from Directv (either NC boxes or refurbs).

Refurbs should only be used on service calls. However, they are also sent out on new installs and upgrades because that is all the HSPs can get sometimes.
 
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