[lynx059]

Brand new to DirecTv (had our system installed and activated yesterday), since reading on here about sat signals and what they should be, I have become increasingly concerned that ours are not where they should be.

Here are my numbers (not sure if these are the only ones I am supposed to check)
101
Tuner 1 - 92
Tuner 2 - 91

110
Tuner 1 - 89
Tuner 2 - 89

119
Tuner 1 - 82
Tuner 2 - 82

99c
Tuner 1 - 73
Tuner 2 - 73

99s
Tuner 1 - Not acquired
Tuner 2 - Not acquired

103s
Tuner 1 - Not acquired
Tuner 2 - Not acquired

103c
Tuner 1 - 79
Tuner 2 - 77

The one that concerns me the most is the 99c as last night I saw the signal strength go down as low as 65 for a prolonged period of time.

For the most part the picture looks pretty good, however I did notice some significant pixelation last night (however I believe there was storm a little bit away - perhaps that affected it), but I want to make sure that I have everything where it needs to be from the start, so I dont have to call them to come out later and end of being charged for it.

Thank you in advance for any info/advice you can provide.

thanks!

 

[Mertzen]

Yeah, those 99c and 103c signals need to be at least mid to high 80s. Your system is guaranteed for 90 days from activation. I'd call in and mention break-ups and pixelation. Or you could try and adjust it yourself. If you can get to the dish check if two monopoles / braces are used and if the dish is plumb and solid.

 

[lynx059]

Thanks for the reply, is there anything I should be aware of when calling DirecTv to tell them about this issue, or are they pretty receptive and helpful about sending someone out to adjust the dish.

Thanks!

 

[Mertzen]

You'll hsve to tell them that you are experiencing frequent break-ups and pixelation. If you tell them your #s they will tell you they are normal values.

 

[lynx059]

ok. thank you again for the info!

 

[tkrandall]

your dish needs fine tuning. you also need to check more than one transponder on each sat.

 

[techrep]

Most likely, a litle elevation tweaking will get all your numbers into the mid 80's (or higher).

As Mertzen said, tell the DirecTV CSR that you are getting pixelation and breakups.

 

[lynx059]

how do i check the other transponders on each sat, what do i need to look for?

Thank you!

 

[K4SMX]

Menu Button > Parental, Fav's & Setup > System Setup > Satellite (& Ant) > View Signal Strength

Then navigate with the remote to the following satellites and fill in your signal strength numbers:

Satellite transponders (14 total at 99º(c)/(a))
[New national HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA

Satellite transponders (14 total at 103º(c)/(b))
[Most national HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 0 NA NA NA NA 0 NA NA

If you've got good signals there, you're good to go on all of them 99.99% of the time.

 

[techrep]

Menu Button > Parental, Fav's & Setup > System Setup > Satellite (& Ant) > View Signal Strength

Then navigate with the remote to the following satellites and fill in your signal strength numbers:

Satellite transponders (14 total at 99º(c)/(a))
[New national HD channels]
1-8 # # # # # # # #
9-16 # # # # NA NA NA NA

Satellite transponders (14 total at 103º(c)/(b))
[Most national HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 0 NA NA NA NA 0 NA NA

If you've got good signals there, you're good to go on all of them 99.99% of the time.

Now Stew, for data to be imperial, it must have 3 digits after the decimal point.

99.999%

 

[K4SMX]

I'm not that confidant there's that many good installations out there......:lol:

Among long-time DBSTalk'ers, though, it's probably "four 9's": 99.9999