[directvsocks]

The superfan product has been oversold and for two weeks in a row, supercast has told users that too many user were already connected and advised to try again later.

Customers pay $400 for the superfan package and are told to try again later.

Directv offered me a $20/mo credit for six months and promised the problem would be resolved in 24 hours.

I have subscribed to the NFL Sunday ticket for 12 years

 

[DanER40]

This was on a deal site I frequent. Things like these usually spread to other deals sites like wild fire. This thread had over 20,000 hits. Here is the text from the post:

This worked for Week 2 (9/14/08). If it works again next week (9/21), I'll update the title and bump the thread.

Watch NFL games on your computer FREE! Works right now.
1. Go to www.Directv.com
2. In the top menu, click sports, then NFL Sunday Ticket.
3. On the left hand nav menu, click SUPERCAST.
4. In the center of the screen, click the black box that says INSTALL NOW.
5. Install the application.
6. When it asks for email/password, just put in anything! I put in "[email protected]" without a password and I was in.
7. ENJOY!! You're welcome

All these poachers could be sucking up the bandwidth.

 

[Doug Brott]

There are no bandwidth issues .. The comments made above are completely untrue .. As for the "Free" sites, DIRECTV is aware of this information already.

 

[directvsocks]

There are no bandwidth issues .. The comments made above are completely untrue .. As for the "Free" sites, DIRECTV is aware of this information already.

If Directv is not having bandwidth problems with Supercast, why did they offer me $120 in credits because I could not get their programming but did get the message to try again later?

I called Blitz, Directv contracted them to write the software to stream the NFL supercast, and they verified directv did not have the server capacity for the requests ther received in weeks one and two.

You can call them yourself
http://www.businesswire.com/portal/...d=news_view&newsId=20080915005411&newsLang=en

 

[directvsocks]

There are no bandwidth issues .. The comments made above are completely untrue .. As for the "Free" sites, DIRECTV is aware of this information already.

This is the same error reported last year

http://fangsbites.blogspot.com/2007/09/glitches-with-directv-supercast-part-ii.html

 

[directvsocks]

There are no bandwidth issues .. The comments made above are completely untrue .. As for the "Free" sites, DIRECTV is aware of this information already.

This is the same error reported last year

http://fangsbites.blogspot.com/2007/09/glitches-with-directv-supercast-part-ii.html

 

[directvsocks]

There are no bandwidth issues .. The comments made above are completely untrue .. As for the "Free" sites, DIRECTV is aware of this information already.

http://corner.bigblueinteractive.com/index.php?mode=2&thread=301912

 

[dbronstein]

There was something going on with the login last weekend. I give my father my login info so he can watch the Giants in Chicago. He said he just clicked on the link I sent him and he went right into it without having to enter any login info at all.

 

[Doug Brott]

If Directv is not having bandwidth problems with Supercast, why did they offer me $120 in credits because I could not get their programming but did get the message to try again later?

I called Blitz, Directv contracted them to write the software to stream the NFL supercast, and they verified directv did not have the server capacity for the requests ther received in weeks one and two.

You can call them yourself
http://www.businesswire.com/portal/...d=news_view&newsId=20080915005411&newsLang=en

No need to call .. from the information I've heard, the report was "There were no capacity issues."

As for credits .. There are a number of folks here that have gotten a $20/month credit for a variety of reasons .. perhaps the CSR was just trying to make you happy.

 

[rahlquist]

http://fangsbites.blogspot.com/2007/09/glitches-with-directv-supercast-part-ii.html

Thats from 2007.....Isnt misquoting news by date how american airlines stock plunged...

 

[directvsocks]

No need to call .. from the information I've heard, the report was "There were no capacity issues."

As for credits .. There are a number of folks here that have gotten a $20/month credit for a variety of reasons .. perhaps the CSR was just trying to make you happy.

What was the report that you heard and who was the source? I gave you the phone number to my source. I included url's to support my observations. I personally contacted Blitz and Directv regarding the issue. I have phone records for the calls.

You should be able to do better than "information I've heard". Clearly a moderator can support his contested claims in an adult fashion and not "because I said so."

 

[directvsocks]

Thats from 2007.....Isnt misquoting news by date how american airlines stock plunged...

My bad.

Last season it was web based, per another thread on this site. It's eerie how they are having the same problem with production software/content/hardware that they did before a nationwide client based roll-out. I wonder how IT will deflect this problem.

p.s. thanks for reading and try it yourself this weekend

 

[evan_s]

Supercast from this year and supercast from last year are completely different things. This years is an adobe AIR app. Air didn't even exist last year.

 

[directvsocks]

Supercast from this year and supercast from last year are completely different things. This years is an adobe AIR app. Air didn't even exist last year.

Agreed.

Explain the same problem logging in to web based content last year and logging in to client based streaming content the first two weeks of the season this year.
Or are you unable to reveal your sources?

 

[directvsocks]

Full disclosure:

It worked (for me) week one logging in before the early games started

It did not work (for me) week two logging in 30 minutes after the first games started.

 

[directvsocks]

Directv would admit they have a problem and try to resolve it.

 

[Blitz68]

Customers pay $400 for the superfan package and are told to try again later

If you paid that than you are a fool.

Superfan is $99

 

[dbronstein]

Supercast from this year and supercast from last year are completely different things. This years is an adobe AIR app. Air didn't even exist last year.

You can still watch the supercast from a web browser this year. You can't do it full-screen - you need to use AIR for that - but you can still watch the games. So it's not completely different.

 

[sigma1914]

Worked fine for me both weeks.

 

[dcowboy7]

Customers pay $400 for the superfan package and are told to try again later.

Superfan is $99

i think hes counting as $300 for the ticket + $100 for superfan = $400 total.