[dtvcsr]

I don't want to toot my own horn but I just had to inform a customer there was a charge for a service call (the most dreaded thing to have to do on earth..lol) and he was very nice about it. I was so happy he didn't yell at me I gave him $10/mo off his bill for 12 mos.

 

[ToiletKitty]

(the most dreaded thing to have to do on earth..lol)

xD There's nothing like taking a couple minutes to figure out just how to tell a customer something like that, take a deep breath, say it and then... the customer agrees. Isn't it confusing some times?

 

[curt8403]

xD There's nothing like taking a couple minutes to figure out just how to tell a customer something like that, take a deep breath, say it and then... the customer agrees. Isn't it confusing some times?

it could be 'It costs Directv 120.00 every time we send out a tech, but we are giving you a break and only charging 79.95'

 

[dtvcsr]

I must add to this though that he was a very very good customer. Also, I didn't know it cost $120 for a tech

 

[william8004]

How does that work? Do you have so many "credits" to give out per day? What happens if you go nuts and start giving away the farm?

 

[ATARI]

How does that work? Do you have so many "credits" to give out per day? What happens if you go nuts and start giving away the farm?

Then you start looking for a new job.

 

[dtvcsr]

How does that work? Do you have so many "credits" to give out per day? What happens if you go nuts and start giving away the farm?

We are closely monitored on our credit usage and have strict limits.

 

[Nick]

We are closely monitored on our credit usage and have strict limits.

In our increasingly paranoid and pc society, we will all soon be closely monitored and have strict limits.

Uh oh, it's already happening! :eek2: