[TedBarrett]

Setup the HR20-700 to record Sarah Connor then Heroes
and record CBS Big Bang through CSI Miami (separate shows) CBS from DirecTv

Watched a recording from Sunady night then tried to watch Big Bang - instant do you want to delete?

said no

switched to watch Sarah Connor - the recording was okay but the HR20 was sluggish responding to the remote. Couldn't do a reset or I'd lose the recording
so I watched S.C the the Heroes recording.

checked all 5 of the CBS shows are instant do you want to delete?

did a reset - sluggishness went away but all of the recordings are still bad.

did a quick test recorded two channels for 5 minutes - no problems
even CBS recorded correctly

this has been happening sporadically for a couple of weeks - get blank recordings, and the unit gets sluggush until I do a reset

The antenna is setup correctly and when it does record the picture quality is fine so I do not suspect a cable or alignment issue.

I haven't figured out how to reproduce the problem at will so I hesitate to call customer service

Should I ask for a new unit? I've had the HR20 for a year

 

[TedBarrett]

called support. went over all the tips I had tried following posts in this forum. CSR advised reformatting the disk. If that doesn't work then they'll send a replacement unit.

 

[dcowboy7]

sarahs ratings were horrid again last nite anyway....show will be toast soon probably.

 

[Stuart Sweet]

Don't bother reformatting the drive. If rebooting doesn't fix it, reformatting isn't likely to.

If you wouldn't mind, perhaps you could describe your setup. How far away is the receiver from the dish? How new is the installation? Do you have a multiswitch? I'd suspect that sort of thing before I'd suspect the receiver.

 

[TedBarrett]

no multi switch. 1 HR20 about 75ft? of coax cables fom the dish. There is also an old SD RCA on the dish on its own coax.

Networked - tried pulling the network cable to see if the DVR CPU was getting hammered by network messages - no change.

pretty simple setup compared to a lot of the geargasms I read about here.

 

[seern]

I have not had any issues, so far, with my HR21-700 about recordings that are made. I have an ongoing issue with it NOT recording at all shows I have set up. When I go into History, it may tell me Program not recorded due to an unspecified error. Like that is a lot of help. The biggest problem comes with news show. I have given up using the series record on local and national news programs and now just do single records of them. I just have to remember to keep up with them in the Guide.