So an update to my saga. I look on my account yesterday and check my order status for my tech appointment on August 11th. It says it was cancelled on July 29th!!! I immediately called them and gave the guy that answered the phone an earfull. He was going back and forth with his supervisor. Then they transferred me to the "tech department". Now had to start over and explain everything for like the 8th time. She seemed like she had more of a clue than the other people I've dealt with so I had some home. So, since I have a replacement HR-24 that they sent me sitting here doing nothing, I asked her if it can be activated. She says sure it can.

So first we go thru all the serial numbers & card numbers of all the equipment I have, which was good because they had wrong and old stuff listed on my account. Then I hook up the replacement HR24 again and we try to activate it. She's trying anything she can think of but the system keeps coming back with an error. Apparently it is true they won't activate stand alone DVR's along side Genie's anymore. The system won't let them.
So now I'm back to having to get a Mini now. Except this time she asks me if I want to install the mini myself, she'd just ship it to me?! Of course I said yes and I asked her why, a month ago when this all started, that guy said I couldn't install the mini and that a tech had to come out?? She didn't have an answer for that. Ok, they're shipping me a mini now. I then made her go through all the serial and card numbers of my equipment to verify what should be on my account and also the info on the two HR-24's I have to send back (the broken one and the new one they sent me). And explained to her that I got a letter in the snail mail saying I had to return an HR-24-100 and that model number and serial number don't match any piece of equipment I have. She tried to look up the S/N and couldn't find it anywhere.
I dropped the two HR-24's I had at the UPS Store today and I just got two text messages from AT&T, with two different FedEx tracking numbers, of packages to be delivered to me tomorrow. Going to be interesting to see what show's up.

I've never dealt with such incompetence before, lol. Going to be interesting to see what happens going forward now that that D* is sold again...