Was just told today there was "no option to replace receiver" when chatting with a CSR trying to get a replacement HR-24 due to a failed hard drive.Waiting for someone with a single HR-24 on an old DTV account to ask for a replacement to see what receiver they offer.
Well, if your issue is HD only --I suggest you get and add an external HD to the receiver if your goal is to keep what you have
Specifically what did they offer as a solution to your failed HR24?
Any solution offered by CSR ?They had to have offered you something?
On second note, don't call that number around 5pm CST on Fridays. I typically/always called at the start of the workweek in the mornings and got a USA rep every time. Today was different for me, for the first time.Next time you call-
Call advanced tech support at 844-822-3352, indicate if it’s a DirecTV or ATT account at the prompt and tell that agent that the HR54 does not power up anymore, no lights no nothing and that it’s been like that for days.
Let’s see what they offer you- either another HR54 replacement or if they try to talk you into a Genie 2. It may depend on if you have other DVR’s or Clients on your current setup.
Do you have the PP?
I had that same issue and I just ended up buying a 2TB hard drive from Best Buy and swapping it out myself. Now my HR24 works great again and with much more recording space.
Thank you for sharing your struggle and your heads-up informationUpdate on this original thread title-
This applies to anyone who has, wants or is replacing a HD or HD-DVR. I am on DirecTV Legacy billing and in my 24th year with them.
-After extensively speaking to an experienced Loyalty/retention agent based in the USA today for almost two hours, the only receivers DirecTV is offering for both Legacy and ATT billing customers are Genies and Clients. No more H24's, HR24's etc. PERIOD.
-Using the protection plan to replace a dead H2x or HR2x IRD will net you a Client only, and you will need to upgrade to a Genie if none exists on your account.
-Using the protection plan to utilize your free upgrade after two years will net you a Client only, and you will need to upgrade to a Genie if none exists on your account.
-On my DirecTV.com 'manage equipment' page, there an option to order a new receiver (you have to call the number listed when you click 'purchase'). 7 receivers are listed including HD, HD-DVR's and even the TiVo HD-DVR. She said that is an error and should not be shown with all of those options. They can only complete an order for a Genie or Clients.
-She said her screen is locked out from even attempting to order a HD Receiver, HD-DVR. She also checked with supervisor, and also Equipment Tech Dept.- same answer.
She mentioned towards the end of my call (via suggestion from the Equipment Tech Department) that Solid Signal is still an option to get a HD or HD-DVR. I quickly went on SS during our call to order one at her suggestion. She immediately credited my account the $213 it cost me to purchase one from SS. (They currently have a coupon code for $10 off too- 'welcome10' or something like that).
Lastly- I asked her if DirecTV will still activate a HD receiver sitting on my shelf? She said that option may be going away in the future on my residential account (no way to indicate when) but she checked and was able to activate it right away. I decided to activate it just in case, so I'm not kicking myself later if that window closes without warning. HD receiver is still better than a Client in my book.
My entire family despises Clients (they mostly hate the GUI), plus we want tuners and not all our eggs in one basket like the Genie/client setup.