[bakerfall]

So, I came downstairs this morning and my HR20 was on a frozen, distorted picture. Figured it locked up, did a reboot and went to work. Came back and it was stuck on acquiring guide data. Did it again, same thing. Checked signals and was getting almost nothing on 101, not zeros across the board, but pretty much. Checked signal strength, it would go between 0 and 32% (or so). Other sats appear fine. Tried removing the b-band converters, no change. Unplugged the reciever for 30 min, same thing.

So, best guess, is this:
a.) a dish alignment problem
b.) a multiswitch problem
c.) a box problem
d.) anything else?

I'm willing to get on the roof and make an adjustment, or call D* if necessary, I'd just like some educated guesses on what the problem might be. Right now, I'm pretty much screwed on that box since the guide data must DL from 101 and I can't get past that screen.

Thanks.

 

[cybrsurfer]

So, I came downstairs this morning and my HR20 was on a frozen, distorted picture. Figured it locked up, did a reboot and went to work. Came back and it was stuck on acquiring guide data. Did it again, same thing. Checked signals and was getting almost nothing on 101, not zeros across the board, but pretty much. Checked signal strength, it would go between 0 and 32% (or so). Other sats appear fine. Tried removing the b-band converters, no change. Unplugged the reciever for 30 min, same thing.

So, best guess, is this:
a.) a dish alignment problem
b.) a multiswitch problem
c.) a box problem
d.) anything else?

I'm willing to get on the roof and make an adjustment, or call D* if necessary, I'd just like some educated guesses on what the problem might be. Right now, I'm pretty much screwed on that box since the guide data must DL from 101 and I can't get past that screen.

Thanks.

Call DirecTV and have a tech come out and realign dish, or replace any defective switches or receivers for free if you have product protection, or within 90 day warrantee.

 

[bakerfall]

Call DirecTV and have a tech come out and realign dish, or replace any defective switches or receivers for free if you have product protection, or within 90 day warrantee.

Tried that, no tech available till 11/28 and no tech available on a weekend till 12/9. That's absurd and I can't wait that long.

 

[paulman182]

If the other sats are fine, that pretty much rules out an alignment problem.

Sounds like one of the other choices.

 

[cybrsurfer]

If the other sats are fine, that pretty much rules out an alignment problem.

Sounds like one of the other choices.

It certainly can be an alignment issue still. Tilt can be off, and this will show you get certain tp's on 101.

 

[bonscott87]

Well, to rule out the switch bypass it and connect direct from dish to your HR20.

As for alignment, it could certainly be out of alignment and still get signal from 110 and 119. As suggested the tilt would be the most likely cause in that case but your elevation could also be off. Azimuth (side to side) is probably ok but you can check that as well.

 

[Mavrick]

It could also be that the LNB that receives the signal from 101 has failed or is failing. This happen to me except mine was the lnb for 119 the signal would fluctate between zero and about 50% strength puzzled the tech when he came out for it showed perfect signal on his meter but was not registering anything on the receiver.

An LNB swap fixed my problem.