[Mike_TV]

Nomad was working fine yesterday. Today I start up the client on my laptop and receive the following error.

Your DIRECTV account has been disabled.

There is a problem with your DIRECTV account. Please call Customer Service at 1-800-531-5000.

"Error code" 4-4001-1

Do a cold reboot of Nomad (unplug power, wait, replug back in) even though all lights were blue. Restart the client and still have the error.

Try my iPhone client. Same message different code (AR/3002).

Call Customer Service. They say Engineering will have to look at it and they'll get back to me in three to five days.

Anyone else seeing this issue?

 

[mwzimm]

Same issue just appeared this morning. Used it on the laptop last night to download some shows and this morning all devices give the same error. Got the same response.

 

[boulder_gp]

I'm seeing the same thing on my Mac (error AR/3002) and two iPads. Uninstalled and reinstalled on the iPad, getting an "Unable to add your device" error AR/1001 on both.

 

[hdtvfan0001]

That sounds like a server problem on their end.

Typically those get corrected the same day.

 

[Go Beavs]

Seeing the same thing here on my iPad and my Mac.

Obviously this is a DIRECTV problem. Lets hope they resolve it quickly.

 

[nelsonrl]

Same issue - Directv had me remove the IPAD app and readd it. Now get the AR/10001 error. I am on IOS6 - wonder if that is the issue.

They told me to call back in a couple of days and see if issue is resolved. They did try for a couple of minutes to blame it on my device being an IPAD that is not supported, but they did not push that stream very hard.

 

[UMich99]

Same thing happened to me this morning on both my iPad and iPhone. I deleted the iPhone App and same message as everyone else. iPad still showing the AR/3002. DirecTV tech service people are so awful again blaming it on me because everything checks out on their end. Please call them again and say you aren't the only so this gets resolved. Everything is working on my end... except for the Nomad App. So frustrating.

 

[MikeW]

Same here.

 

[alexcohen]

I'm on the phone with Directv now, it took me three times to get through. They're not blaming it on me but have no idea what's going on.

 

[alexcohen]

The CSR keeps asking for my nomad registered ID, anyone know what would be?

 

[David Ortiz]

The CSR keeps asking for my nomad registered ID, anyone know what would be?

My guess is that it's your directv.com username/email address.

 

[Stuart Sweet]

The CSR keeps asking for my nomad registered ID, anyone know what would be?

If you go to DIRECTV.com, My Account, My Equipment, Accessories, you can get the serial number of the Nomad. Maybe that is what they want.

 

[MikeW]

If you go to DIRECTV.com, My Account, My Equipment, Accessories, you can get the serial number of the Nomad. Maybe that is what they want.

Do you have any inside info on what's going on here, or when it may be resolved?

 

[alexcohen]

We're (Directv & I) are pretty sure it's my email address. This isn't your finest hour Directv. Not as much for the Nomad problem as your CSR's lack of knowledge about the Nomad. such as not knowing what's going on or not knowing about user id's

 

[alexcohen]

Do you have any inside info on what's going on here, or when it may be resolved?

Nobody knows nothin'!

 

[volkl]

Same thing on my macbookpro and iphone (iOS 5) --- error AR/3002. I can't even watch programs that have already been downloaded to the devices.

This couldn't have happened at a worst time. I'm traveling on a long flight tonight. Hope they fix it fast.

 

[NomadInAZ]

Is the problem an IOS 5 to 6 issue?? I am still on IOS 5

 

[nelsonrl]

Well, it let me download a show last night, then broken this morning. Could be Ios6, but I would think it would have happened last night when I setup a download. The show did completely transfer to the iPad.


anyone with ios5 having the problem?

 

[Howie]

I'm having the same problems. I thought it might be iOS 6 related. It won't let me add my devices after deleting and reinstalling the app.

 

[Mike_TV]

iOS 5 or iOS 6...doesn't matter. This is happening on my Windows 7 laptop. With everyone reporting similar problems, this appears to be a problem on the DIRECTV server side. Uninstalling and attempting to reinstall probably just complicates the matter and won't fix anything until they get the server side fixed.