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· Legend
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118 Posts
Discussion Starter · #1 ·
I got Fios, sometimes I love it and then I miss DirecTV. I never called to cancel my DTV service I just unplugged it and left it in the living room. I was online and looking at my bill and I saw a bunch of credits to my bill. For the days I did not use the service.

So if I don't use my DTV service I won't get bill for it? Anyone with light on this?

If that's the case I will just unplug it and use it when football season starts. I have one month left on my contract.

These were the credits I receive.

05/12/2012 XXXXXXXX4227 Minimum Service - Charge $3.00 $0.00
05/12/2012 XXXXXXXX4227 Advanced Receiver-DVR - LVL1 Disc Adj ($4.80) $0.00
05/12/2012 XXXXXXXX4227 HBO - LVL1 Disc Adj ($9.59) $0.00
05/12/2012 XXXXXXXX4227 CHOICE XTRA - LVL1 Disc Adj ($41.39) $0.00
 

· Super Moderator
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12,437 Posts
DirecTV really has no way of knowing if you are using your equipment or not. Simply unplugging it won't tell them that. Those are all receivers, and for the most part do not talk back to DirecTV (yes, if connected to a phone line or internet, they can, but DirecTV bills whether or not they hear from a receiver).

You would need to call DirecTV and ask about your bill. I'm guessing you have some form of direct pay (credit card, debit card, etc.), and they billed you, but what you are seeing is only some adjustments.

They won't stop billing unless you disconnect or suspend your account (by calling them).
 

· Legend
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121 Posts
If I remember correctly from my days at D*, Level 1 disconnect is when they "sorta" cut off your service, you still get some channels, but not many. I've only personally seen level 1 disconnect on an account for non-payment. It's the "gentle" reminder to pay your bill kinda thing. But again, been almost 5 years so, I may be completely off.
 

· Registered
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930 Posts
05/12/2012 XXXXXXXX4227 Minimum Service - Charge $3.00 $0.00
05/12/2012 XXXXXXXX4227 Advanced Receiver-DVR - LVL1 Disc Adj ($4.80) $0.00
05/12/2012 XXXXXXXX4227 HBO - LVL1 Disc Adj ($9.59) $0.00
05/12/2012 XXXXXXXX4227 CHOICE XTRA - LVL1 Disc Adj ($41.39) $0.00
thats just prorated charged from your service being disconnected
 

· Godfather
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671 Posts
Like wahooq said, that is because you are billed at the beginning of the month for the entire month. When they cut off your service, they prorate the rest of the month back to you. After level one is level two. Level two is where they charge you the ETF and ship boxes to get your receivers back. You then get the final bill for all services plus any ETF and eventually non return fees if you do not send the equipment back. Definitely give them a call ASAP.
 

· DaBears
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5,992 Posts
wahooq said:
thats just prorated charged from your service being disconnected
Interupted is a better term with what he provided. His account is not disconnected yet.

However soon the OP will be disconnected without calling in and taking care of the account. I would highly recommend calling in and making a decision or you will incur charges automatically if you allow it to happen automatically.
 
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