My setup:
Slimline 5 dish connected with all four lines to a Zinwell WB68 in the basement. Downstairs I have an HR20 (two tuners) and a D11. Upstairs I have 3 D11s, an R15 (two tuners), and an old TiVo (two tuners).
My problem:
I have upgraded the R15 to an HD DVR. I moved the R15 to another room (using only 1 tuner) and deactivated one of the upstairs D11s. I received an HR21 from D* and connected it myself. I got the "searching for signal on 2 message 771" error on all but my local HD channels. Since they didn't give me b-band converters, I figured that was the problem. Called D* and they confirmed that was the problem and sent out two BBCs.
When the BBCs arrived I connected them and still had the same problem. I called D* and they had me switch the cables on the tuners, switch the BBCs: no change. When testing the satellite set up, I get all zeros on sats 99 and 103. D* tells me the receiver must be bad and they send me another HR21.
I connect the new HR21. Same problem. Call D* and try the same things. The CSR says sending a third receiver won't fix this problem and she forwards me to case management. I gave the whole story to the woman from case management and she decides it’s probably the receiver, and in this case, a tech won't have to come out. I asked her if she could have an HR22 sent out this time.
The HR22 arrives and exhibits the same problem. Searching for signal on 2 message 771. Sats 99 and 103 all zeros. Another call to D* and this time a tech comes out. The tech arrives, does his thing and tells me it’s a cabling issue. Another cable needs to be run from the basement to the attic since there a second switch up there (Zinwell 3402) and that's a no-no for HDTV. Progress! But he can't run the cables since he's not qualified but he'll come back with someone who can, so we set up another appointment.
With the second appointment a completely different tech comes (by himself) looks at the problem. He tries to realign the dish to get a signal on 103(c) but nada. He comes to the conclusion that the HR22 is bad and I need a new one. "These HD DVRs are bad out of the box." he tells me. "I spend most of my day swapping out these boxes." At this point I was dubious of having a third defective receiver so I mentioned what his predecessor found. "No man, it’s the box." Umm, ok. He didn't have any in his van so he called D* to have yet another one sent out. On a whim I asked if they could send out an HR23. He said sure. Wow an HR23! Now that would be worth all the problems. I figured I'd have to be the first person on Earth to have one.
In the meantime, I wanted to eliminate that indeed the boxes could have been defective. So I brought the HR22 downstairs where the HR20 was and hooked it up. Of course it worked perfectly. Why didn't I do this earlier?! The next day what I hoped would be an HR23 arrived on the doorstep. It turned out to be a HR21PRO this time. Just as cool. Activated it and again, same problem.
I called case management again. Explained the whole thing. Told them what I thought the problem was, after all I had done a ton of research here. Asked if a SWM8 might be the answer, etc. The case management rep arraigned another service visit and told me she was committed to seeing my problem solved.
So... they are coming on Oct. 7. What do I need to do to make sure these guys do to solve the problem? Do I need a SWM8? Just a 6x16 multi-switch with more cable runs directly to the rooms upstairs? Or do I just have too many tuners period? I’m just a noob so I don’t know anything compared the experts here. Thanks for taking the time to read my book and any advice is greatly appreciated!
Slimline 5 dish connected with all four lines to a Zinwell WB68 in the basement. Downstairs I have an HR20 (two tuners) and a D11. Upstairs I have 3 D11s, an R15 (two tuners), and an old TiVo (two tuners).
My problem:
I have upgraded the R15 to an HD DVR. I moved the R15 to another room (using only 1 tuner) and deactivated one of the upstairs D11s. I received an HR21 from D* and connected it myself. I got the "searching for signal on 2 message 771" error on all but my local HD channels. Since they didn't give me b-band converters, I figured that was the problem. Called D* and they confirmed that was the problem and sent out two BBCs.
When the BBCs arrived I connected them and still had the same problem. I called D* and they had me switch the cables on the tuners, switch the BBCs: no change. When testing the satellite set up, I get all zeros on sats 99 and 103. D* tells me the receiver must be bad and they send me another HR21.
I connect the new HR21. Same problem. Call D* and try the same things. The CSR says sending a third receiver won't fix this problem and she forwards me to case management. I gave the whole story to the woman from case management and she decides it’s probably the receiver, and in this case, a tech won't have to come out. I asked her if she could have an HR22 sent out this time.
The HR22 arrives and exhibits the same problem. Searching for signal on 2 message 771. Sats 99 and 103 all zeros. Another call to D* and this time a tech comes out. The tech arrives, does his thing and tells me it’s a cabling issue. Another cable needs to be run from the basement to the attic since there a second switch up there (Zinwell 3402) and that's a no-no for HDTV. Progress! But he can't run the cables since he's not qualified but he'll come back with someone who can, so we set up another appointment.
With the second appointment a completely different tech comes (by himself) looks at the problem. He tries to realign the dish to get a signal on 103(c) but nada. He comes to the conclusion that the HR22 is bad and I need a new one. "These HD DVRs are bad out of the box." he tells me. "I spend most of my day swapping out these boxes." At this point I was dubious of having a third defective receiver so I mentioned what his predecessor found. "No man, it’s the box." Umm, ok. He didn't have any in his van so he called D* to have yet another one sent out. On a whim I asked if they could send out an HR23. He said sure. Wow an HR23! Now that would be worth all the problems. I figured I'd have to be the first person on Earth to have one.
In the meantime, I wanted to eliminate that indeed the boxes could have been defective. So I brought the HR22 downstairs where the HR20 was and hooked it up. Of course it worked perfectly. Why didn't I do this earlier?! The next day what I hoped would be an HR23 arrived on the doorstep. It turned out to be a HR21PRO this time. Just as cool. Activated it and again, same problem.
I called case management again. Explained the whole thing. Told them what I thought the problem was, after all I had done a ton of research here. Asked if a SWM8 might be the answer, etc. The case management rep arraigned another service visit and told me she was committed to seeing my problem solved.
So... they are coming on Oct. 7. What do I need to do to make sure these guys do to solve the problem? Do I need a SWM8? Just a 6x16 multi-switch with more cable runs directly to the rooms upstairs? Or do I just have too many tuners period? I’m just a noob so I don’t know anything compared the experts here. Thanks for taking the time to read my book and any advice is greatly appreciated!
